For business accounts, the Account Holder assigns the Primary Contact as the legal representative, with full authority to act on behalf of the Account Holder to manage the account. If you are familiar with who the Primary Contact is on an account, you can ask them to make you the Primary Contact by logging into the Account Manager, or they can add you as an Administrative or a Technical Contact on the account.
In the instance where the current Primary Contact is unable to be make changes to the account, and you would like to replace them and become the Primary Contact you can fill out the below form.
Additionally, if you are an existing contact on an account and your email address is no longer valid and needs to be updated, please complete the following required form.
REQUIRED DOCUMENTATION- before starting the process we recommend you gather the required supporting documentation that will be required to update your account.
Primary Contact Changes:
You must submit a Notarized Letter or Affidavit from an Officer of the Company along with a government issued id for the person requesting to become the Primary contact.
Additionally, you must submit any 2 of the following recent documents:
A total of 4 documents are required to update the Primary Contact on the account.
If the address on the account does not match the address you have provided in the form, please make sure it matches the address on the supporting documentation provided.
Primary Email Change:
You will be prompted to submit the following recent documents:
Please make sure that the address on the utility bill matches the address on your photo ID.
Enter Your Information | *Required Fields
Create User ID
Select a personalized User ID (i.e. your email address, your name) that will make it easy for you to access your account.
Create Password
Choose a password that is easy to remember or keep a copy of your password in a safe place. password must include at least one upper case, one lower case, and one numeric character.
Choose a Password Security Question
For security purposes, you need to select a challege question and answer. This question will be used when you attempt to retrieve your password online or when a Customer Service representative must confirm your identity to retrieve a forgotten password.
Frequently Asked Questions
What is a User ID?
Why Is A Password Security question required?
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