Invoicing and Automatic Billing

This article addresses the following information:

• Invoicing and Automatic Payment Dates
• Notification Policy
• Automatic Payment Methods
• Summary

Invoicing and Automatic Payment Dates

Bluehost will generate invoices and process automatic payments based on the information below. Depending on your billing cycle and the product in question, your automatic payment date may change.

Notification Policy

For hosting renewals, we will send email notifications to you via the following schedule:

1. Once the renewal invoice is generated, a notice is sent 45 days before the invoice due date.
2. If you have a credit card on file for automatic billing, another notice is sent 15 days before the invoice due date.
3. Another email notice is sent informing you of the recent renewal on the invoice renewal date.

If we cannot successfully charge your card(s) on file, we will notify you to help you avoid account suspension and data loss. We will attempt to contact you via the following methods:

• We will attempt to contact you via email the day your invoice payment fails.
• 5 days after a due invoice, we will send a follow-up email, and an automated call will attempt to notify you by phone.
• 1 day after a due invoice, we will attempt to contact you via email and phone as a final notice before the suspension.
• 2 days after a due invoice, we will provide an email notification of service suspension.
• 42 days after a due invoice, we will attempt to provide final notice via phone before removing your data from the server.

If you choose to disable automatic billing by removing all card(s) from your account, you will receive notifications any time an invoice is created. Please see our article How to Use the Renewal Center for more information about manual payments.

If the account got suspended and remains suspended after you paid all the invoices, please visit our article Recurring Charges: Common Payment Issues and Solutions to learn more about re-activating your account.

Automatic Payment Methods

Credit/Debit Card Automatic Payments

You can enable automatic billing by placing one or more credit/debit cards on file. When it is time for any open invoices to be paid, we will attempt to charge your card(s) on file in priority order.

PayPal Automatic Payments

Please see our article on how to set up automatic payments on PayPal.

Summary

Invoices and automatic payments are generated according to your renewal cycle. You will receive email notifications regarding renewals, payment failures, and account suspensions. Payments can be made using credit/debit cards or PayPal.