Bluehost Account Invoicing and Automatic Billing

This article addresses the following information:

• Invoicing and Automatic Payment Dates
• Notification Policy
• Automatic Payment Methods
• Summary

Invoicing and Automatic Payment Dates

Bluehost will generate invoices and process automatic payments based on the information below. Depending on your billing cycle and the product in question, your automatic payment date may change.

Notification Policy

For hosting renewals, we will send email notifications to you via the following schedule:

1. Once the renewal invoice is generated, a notice is sent 45 days before the invoice due date.
2. If you have a credit card on file for automatic billing, another notice is sent 15 days before the invoice due date.
3. Another email notice is sent informing you of the recent renewal of the invoice.

Should a payment attempt be unsuccessful, we’ll notify you promptly to prevent any disruption to your services or risk to your data. We’ll use the following communication methods:

• An email notification will be sent on the same day your payment attempt is unsuccessful.
• 5 days after a due invoice, we will send a follow-up email, and an automated call will attempt to notify you by phone.
• One day after the invoice due date, we’ll send a final reminder by email and attempt to reach you by phone before suspending your account.
• 2 days after an overdue invoice, we will provide an email notification of service suspension.
• After 42 days of non-payment, we’ll make one last attempt to reach you by phone before permanently deleting your data from our servers.

Disabling automatic billing by deleting your stored card(s) will trigger invoice notifications whenever a new charge is created. Please see our article How to Use the Renewal Center for more information about manual payments.

Should your account stay suspended despite clearing all due payments, please visit our article Recurring Charges: Common Payment Issues and Solutions to learn more about reactivating your account.

Automatic Payment Methods

Credit/Debit Card Automatic Payments

To activate automatic billing, simply add one or more credit or debit cards to your account. When an invoice is due, we’ll attempt to process payment using your saved cards, starting with the one marked as highest priority.

PayPal Automatic Payments

Please see our article on how to set up automatic payments on PayPal.

Summary

Invoices and automatic payments are generated according to your renewal cycle. You will receive email notifications regarding renewals, payment failures, and account suspensions. Payments can be made using credit/debit cards or PayPal.