1. bluehost knowledge base

My Account is set up for Recurring Charges. Why am I being Contacted to Pay?

Unfortunately, Bluehost may not always know the exact reason why a payment method fails to authorize charges on recurring payments. However, there are several common reasons why such payments could fail:

  • The account lacks the funds requested.
  • The card has expired or is otherwise no longer valid
  • The card was reported as lost/stolen and deactivated by the issuing authority

In addition to the above reasons, there is an increasing trend in issuing companies requiring that the customer's security code on the back of the card be submitted along with the recurring request for payment. Unfortunately, it is illegal for Bluehost to store this number. As a result, some cards will work the first time but fail every subsequent time. The only options we can suggest are to use a different credit card or log in every month to your cPanel and pay your invoice manually. You can pay an invoice manually by following these steps:

Bluerock

  1. Log in to your Bluehost control panel.
  2. Click on the Account icon at the top of the screen on the far right-hand side.
    Account Icon
  3. Click Products from the drop-down menu.
  4. Click the Renew button next to your Hosting plan to see Renewal options.
  5. Select the green Renew Now button at the top.

    Tip! You will see other options such as Auto-renew, Manual Renew, and Do not Renew.

    Rock Account - Renew Hosting
  6. Review the items in your Shopping Cart and remove anything you do not intend to purchase or renew by clicking the X next to it.
  7. Select your payment method.
    • The credit card on file is the default payment method. If this is the card you wish to use, enter the CVV2 code to proceed.
  8. For you to use another payment method, click the Change Payment Method link.
  9. Select to use a new credit card or your PayPal account, and then follow the directions on the screen. 
  10. When you’re ready, click Process Order at the bottom of the screen to complete your payment.

Legacy

  1. Log in to your Bluehost control panel.
  2. Select the account tab at the top of the screen.
  3. Click the renew from the sub-menu.

    Tip! This page will show you your current expiration date, along with your other Renewal Options.

  4. Select the green to renew now button at the top.

    Note: A pop-up message will appear, providing an option to call our customer support for a better solution.

    legacy-hosting-renewal

For more information, you may call our 24/7 Customer Support at 888-401-4678 or chat with us here for additional assistance.