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Knowledge Base
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FTP for Add-on Domains and Subdomains

To FTP into your account, you will need to have an FTP client that you're familiar with. If you're not familiar with FTP in general, please see our instructions on How to Setup FTP Using FileZilla, a free FTP client that Bluehost recommends using.

FTP Accounts for Add-on Domains

First, create the FTP account in the Bluehost control panel to log in with an FTP account. For help on creating an FTP account, see How to create an FTP Account.

When assigning an add-on, cPanel will NOT prompt you to create an FTP account. You will need to manually create the FTP account and set its directory to use the folder created for the addon domain. (This will generally be the same name as the addon domain itself, so if you created example.com, the folder you need to attach to the FTP account would be /public_html/example).

To log in as the add-on domain:

  • Username: [email protected]
  • Password: FTP account password
  • Host: addondomain.com
  • Folder or Directory:/

FTP Accounts for Subdomains

When assigning a subdomain, cPanel will NOT prompt you to create an FTP account. You will need to manually create the FTP account and set the directory for that FTP account to use the folder created for the subdomain (this will generally be the same name as the subdomain itself, so if you created blog.example.com, the folder you need to attach to the FTP account would be /public_html/blog).

To log in as the subdomain:

  • Username: username@addon_domain.com
  • Password: FTP account password
  • Host: addondomain.com
  • Folder or Directory: /

FTP with the Primary Account

The primary FTP account can be used to access all the domains, files, and folders on your account. Simply log into your FTP client and navigate to /public_html/addon_domains_folder/ and upload your files there.

To log in as the primary domain:

  • Username: cPanel username - This can be found in the cPanel located in the left-hand side column
  • Password: cPanel password - The password you use to login to your cPanel hosting account with Bluehost
  • Host: yourprimarydomain.com (replace this with your actual primary domain)
  • Folder or Directory: public_html/addon_domain_folder/ or public_html/subdomain_folder/

If you need further assistance, feel free to contact us via Chat or Phone:

  • Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
  • Phone Support -
    • US: 888-401-4678
    • International: +1 801-765-9400

You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.

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