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My website was running with a very slow response time, so my Tech, Muhaimeen, worked his magic and found the issue, made some tweaks, and it began working much faster almost immediately, and he said it would speed up more within 24 hours. Great service!
Good, helpful, and friendly!
If I could leave 10 stars I would!! After spending more hours than I care tell you learning about adding a DMARC in our cPanel, in the end, I contacted your support team and they were able to add it in, maybe 5 minutes of support time total! I'm just too much of a novice. SO THANK YOU AGAIN for spectacular service. Now I can get back to the work of updating my wordpress website.
Representative Srinivasan was very knowledgeable and courteous
Rahul Kumar was extremely helpful and professional. He helped me recover a WordPress website that was very important for my client, guided me step by step, explained the situation clearly, and made sure I understood what to do with the backup and future migration. He was patient, kind, and very effective. Excellent support experience.
Very kind and went the extra mile to assist me when another issue came up.
I am a blind user of the Bluehost/Word press website hosting. I have ben having problems with my site and decided to use the live agent to see if I could work out what was wrong. The agen which I worked with was patient,. courteous and polite to ensure I felt comfortable working with with them. As a blind person many chat bots and live agents just want to rush through and get onto the next person. It was a pleasant change to have an agent who took the time to work with me. I definatly recomomned Bluehost live agent support. Oh yeah the issue was resolved :)
Tes and I had a productive conversation today, though it got off to a slow start due to some initial communication challenges. We worked through them quickly, which really showed what good listening is all about. The issue wasn’t that Tes speaks with an accent or that English isn’t her first language. She was doing her job well. The real challenge was the combination of speaking at a natural, quick pace during a technical support call with someone 10,000 miles away. As the customer, I would grasp the first few words of an explanation, but while I was still processing that information, she would continue to the next point. This made it difficult to keep up at first. Thankfully, I recognized the problem early on, and Tes was excellent at listening and adapting. We sorted everything out smoothly, and I ended the call as a very happy customer. Tes deserves high commendation for her patience, attentiveness, and problem-solving skills. If it were up to me, I would triple her salary, give her and her family an all-expenses-paid trip around the world for one year with oodles of spending money — starting with a base of one million U.S. dollars plus any extras that might be necessary. This is what great customer support looks like! Go Tes! Bottom line for tech support hubs throughout the world: Keep it simple by speaking in as few words as possible. This allows the person on the other end to properly work through any language or audio distortions. Sincerely, William Gfroehrer...
There were a couple hiccups getting my website online, and the support team was ALL OVER IT!! They immediately fixed the issue, and my website was up and running just FINE! BRAVO to the technical support team!
Straight forward, honest.
Although FAQ and AI are useful in solving problems, sometimes you just need a person so I appreciate having that included with Bluehost.
CR resolved my issue with one request. Easy peasy!
From the moment I started the interaction to the very end, it was 100% courteous and helpful. Did not try to push me into anything and was very understanding of my situation and I am very grateful and appreciated them very much.
Manoj not only fixed my issue but answered all my questions so I felt educated and confident in what to expect.
Been with Bluehost for years. Capable people. Good products.
Great uptime and Amazing customer Support, they are helpful and experienced, bluehost.com is the best always.
the human being who helped was skillful and patient with me finding my way through the multiple steps. we set up everything i needed for now in the one session.
Rayan helped me fix my issue with cpanel email quickly. He was knowledgeable and polite.
Attended to by Ashwini,And got a great experience great work
Quick to respond, knowledgeable to answer, fast to complete request, and friendly along the way.
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