Account Manager - Account Recovery Options

We understand that you may not always have access to your primary email. To help you reset your password and regain access to your account, we now offer two additional options. Please note that these options will only work if they are set up before you request a password reset. We encourage you to set them up now.

Here is how to set up recovery options for your account:

• Option 1: Resetting your Password
• Option 2: Creating a Security PIN
• Option 3: Setting Up a Recovery Phone Number or Email

Option 1: Resetting your Password

1. Log in to your Account Manager.
2. Enter your User ID, and then click NEXT.

   

3. Click the FORGOT PASSWORD? link.

   

4. Enter your User ID again and complete the reCAPTCHA verification.

   

5. Click the NEXT button.
6. A verification code will be sent to your account's email address. Enter it and click AUTHENTICATE.

   

7. Enter and confirm your new password, then click on CHANGE PASSWORD.

   

8. A confirmation prompt will show you that your password has been reset successfully.

   

Option 2: Creating a Security PIN

If you haven't set up a security PIN before, you might be prompted to create one while logging in.

1. Click CONTINUE to proceed with creating a PIN.

   

2. Enter a 6-digit Security PIN that doesn't include two consecutive numbers.

   

3. Click NEXT.
4. A verification code will be sent to your account email address.
5. Enter the verification code and click on VERIFY.

   

You've successfully created your Security PIN. Use this PIN to verify your account when contacting Support.

Option 3: Setting Up a Recovery Phone Number or Email

1. In the Additional Security section of your account settings, click the SETUP button.

   

2. Enter a trusted phone number, then click CONTINUE.

   

3. Enter the verification code sent to your account email address and click on VERIFY.

   

4. Add a Recovery Email (an email different from the account's primary email address) and click CONTINUE.

   

5. Verify the Recovery Email with the code sent to it.

   

6. Your trusted phone number and recovery email are found in the Additional Security section.

   

Summary

By following the steps and exploring the options provided, you should be able to regain access to your Bluehost account. Remember, prioritizing account security is crucial. If you continue to face difficulties, don't hesitate to reach out to our Support team for further assistance. We may require additional verification steps to ensure account security before helping you regain access.