Account Manager - Account Recovery Options

We understand that you may not always have access to your primary email. We now offer several options to assist you in resetting your password and recovering access to your account.

In this article, we will discuss the following topics.

• Option 1: Resetting Your Password
  • With Access to Your Primary Email
  • Without Access to Your Primary Email
  • Using Recovery Options
• Option 2: Security Updates for Your Account
  • Create a Security PIN
  • Add a Recovery Phone Number
  • Add a Recovery Email Address
• Summary
   

Option 1: Resetting Your Password

If you've forgotten your password or need to update it for security, our password reset process makes it easy to regain access. Just follow a few simple steps to verify your identity and create a new password.

With Access to Your Primary Email

If you forgot your password but you still have access to the primary email address you registered on your account with Bluehost, you don't need to worry! We will guide you. Please see How to Reset Your Login Password.

Without Access to Your Primary Email Address

If you no longer have access to the primary email address you registered on your account with Bluehost, you don't need to worry! We will guide you. Please see How to Change Your Primary Email Address.

Using Recovery Options

If you can't access your primary email, you can reset your password using recovery options, such as your trusted phone number and recovery email. For more information, see the guide below on how to reset your account using your recovery options.

1. Log in to your Bluehost Account Manager.
2. Click the Forgot Password? link.

   
    

3. Enter your User ID and click Next.

   
    

4. Complete the reCAPTCHA, and then click Next.

   
    

5. Under Other Options, you can select where to receive the code in your recovery email or your trusted phone number.

   
    

6. Enter the code sent to your recovery email or trusted phone number, then click Verify Code.
7. Enter and confirm your new password. Click Change Password.

   

Option 2: Security Updates for Your Account

Once successfully logged into the Bluehost Account Manager, you can set up your Security PIN and Recovery phone number or email by completing the actions below.

Create a Security PIN

To create your Security PIN, please visit the article How to Change Account Security PIN for Account Security for more information.

Add a Recovery Phone Number

To add your recovery phone number, please visit the article How to Add a Trusted Phone Number for Enhanced Security for more information.

Add a Recovery Email Address

To add a recovery email address, follow these steps.

1. Log in to your Bluehost Account Manager.
2. Click the Profile icon in the top-right corner, then select My Profile.

   
    

3. In the Security section, click ADD next to Recovery Email.

   
    

4. Add a Recovery Email (an email different from your account's primary email address) and click NEXT.

   
    

5. Enter the verification code sent to your new recovery email address.

   
    

6. Once verified, you'll find your recovery email listed under the Security section.

   

   You'll also receive an email confirmation of the updates in your Bluehost hosting account.

   

Summary

Following the steps and exploring the options provided, you can prioritize your account security and regain access to your Bluehost hosting account. If you continue to encounter difficulties, feel free to contact our Support team for further assistance. To ensure the security of your account, we may need to complete additional verification steps before we can assist you in recovering access.