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Knowledge Base

How to Add a Trusted Phone Number for Enhanced Security

In today's digital age, protecting your online accounts is more important than ever. One of the best ways to secure your account is to add a trusted phone number for enhanced security. Doing so adds an extra layer of protection, making it harder for unauthorized users to access your accounts. This trusted phone number can be used in two-factor authentication or as a backup phone number for account security when you need help from customer support.

Whether adding a trusted phone number to the account for the first time or updating an existing one, follow these simple steps to strengthen your account security.

Add a Trusted Phone Number

When you first log in to your account, you will be prompted to add a trusted phone number for security. You can skip this step and add it later on your My Profile & Security page.

Login Additional Security
 

Here are the steps for adding a Trusted Phone Number to your Account Manager.

  1. Log in to your Account Manager.
  2. Click your profile icon in the top-right corner, then select My Profile from the list of options.

    Account Manage r - My Profile
     

  3. Scroll down to the Security section, then click ADD next to Trusted Phone.

    Security - Trusted Phone - Add
     

  4. In the pop-up window, add your phone number and then click NEXT.

    Add Trusted Phone - Enter Your Phone
     

  5. Enter the verification code sent to your phone number, then click the VERIFY button.

    Verify Your Trusted Phone - Enter the verification code
     

Your Trusted Phone was successfully added!

Change Your Trusted Phone Number

If you need to update your trusted phone number, you can easily do so anytime within your Account Manager. 

Updating your phone number will not trigger a 60-day domain lock.

Here are the steps for changing your Trusted Phone Number in your Account Manager.

  1. Log in to your Account Manager.
  2. Click the Profile icon, then select My Profile from the drop-down menu.

    My Profile Tab
     

  3. Scroll down to the Security section, tap CHANGE next to Trusted Phone.

    Security - Trusted Phone - Change
     

  4. Enter the new phone number, then click NEXT.

    Change Trusted Phone - Enter new phone number
     

  5. Enter the verification code sent to the new phone number you provided, then click the VERIFY button.

    Verify Your Trusted Phone - Enter the verification code
     

Your Trusted Phone was successfully updated!

Unsupported Countries for Adding a Trusted Phone

At the moment, certain countries do not support the ability to add a trusted phone number due to regional security policies or technical limitations. Below is a list of unsupported countries:

A-F G-L M-R S-Z
Afghanistan Gabon Madagascar Saint Kitts and Nevis
Algeria Gambia Malawi Saint Lucia
American Samoa Georgia Mali Saint Martin French
Angola Ghana Marshall Islands Saint Pierre and Miquelon
Anguilla Greenland Martinique Saint Vincent and the Grenadines
Antigua and Barbuda Grenada Mauritius Samoa
Azerbaijan Guadeloupe Micronesia (Federated States of) San Marino
Bangladesh Guernsey Monaco São Tomé and Príncipe
Belize Guinea Mongolia Senegal
Benin Guinea-Bissau Montserrat Serbia
Bermuda Guyana Morocco Seychelles
Bolivia Holy See (Vatican City State) Myanmar Sierra Leone
British Indian Ocean Territory Honduras Nauru Slovenia
Burundi Indonesia Nepal Solomon Islands
Cambodia Iran Niger South Sudan
Cameroon Iraq Nigeria Sri Lanka
Central African Republic Israel Niue Sudan
Chad Jersey Northern Mariana Islands Syrian Arab Republic
China Jordan Oman Tajikistan
Comoros Kazakhstan Pakistan Timor-Leste (East Timor)
Congo Kiribati Palau Tonga
Cook Islands Kosovo Palestinian Territory (Occupied) Turkmenistan
Democratic People's Republic of Korea Kuwait Papua New Guinea Turks and Caicos Islands
Democratic Republic of the Congo Kyrgyzstan Philippines Tuvalu
Dominica Lao People's Democratic Republic Rwanda Uganda
El Salvador Lebanon   Uzbekistan
Equatorial Guinea Lesotho   Vanuatu
Eritrea Liberia   Vietnam
Estonia Libyan Arab Jamahiriya   Virgin Islands British
Ethiopia Liechtenstein   Virgin Islands US
Falkland Islands (Malvinas)     Wallis and Futuna Islands
Faroe Islands     Yemen
FrenchGuiana     Zambia
      Zimbabwe

Summary

Adding or changing your trusted phone number is a simple yet essential step to secure your online account. Whether you're using it for two-step verification or as a backup method for contacting support, a trusted phone number provides an extra layer of security for your account. Follow the steps above to easily add or update your number and protect your personal information.

Remember, account security is an ongoing priority. Secure your account today by adding or updating your trusted phone number.

If you need further assistance, feel free to contact us via Chat or Phone:

  • Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
  • Phone Support -
    • US: 888-401-4678
    • International: +1 801-765-9400

You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.

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