Scripting, Coding, and Third-Party Product Issues Policy
At Bluehost, we want to provide transparent expectations about the scope of our technical support. This article explains our scope of support regarding scripting, coding, and third-party product issues policy.
- What We Do Not Support
- What You Can Do Instead
- Examples of Unsupported Scenarios
- Frequently Asked Questions (FAQs)
- Related Articles
- Summary
What We Do Not Support
Our support team does not assist with issues related to:
- Custom scripting or development
- Code debugging or troubleshooting
- Third-party application/plugin errors
- Installation or configuration of external software
- Modifying HTML, CSS, JavaScript, PHP, or other code
- Maintenance of custom-built solutions
This includes platforms, scripts, or software not developed or maintained by Bluehost.
What You Can Do Instead
If you’re experiencing issues related to custom scripts or third-party products, we recommend the following:
- Hire a developer or web professional for scripting and coding help.
- Contact the plugin, theme, or software vendor for third-party issues.
- Visit community forums or online coding communities for peer-to-peer help.
- Explore online marketplaces for freelance developers.
Note: Always use well-maintained and reputable third-party tools compatible with our hosting environment to prevent future issues.
Examples of Unsupported Scenarios
- You're trying to debug a broken JavaScript function on your WordPress site.
- A WooCommerce plugin update causes PHP errors.
- You want to help embed a custom script into your homepage.
- You’re unable to configure an API from a third-party tool.
Frequently Asked Questions (FAQs)
Q: Can you help fix an error in my website’s code?
A: Yes. We can help you debug and identify the issue with your website, but we do not support altering custom code. You’ll need to consult with a qualified developer.
Q: Will you install or configure third-party plugins or tools for me?
A: No. While we can sometimes direct you to the relevant documentation, the installation and configuration of third-party tools are outside our support scope.
Q: What if a third-party plugin breaks my site?
A: Our team can help restore a backup or revert a change if one is available, but we cannot fix issues caused by external software or custom code.
Q: Can you recommend someone to help with coding issues?
A: While we can’t make specific recommendations, platforms like Fiverr, Upwork, or Codeable can help you connect with experts.
Related Articles
- Getting Started with WordPress
- How to Create a Manual Backup
- How to Manage WordPress Themes and Plugins
- Jetpack Backup and Restore
- Restoring Backups with CodeGuard
Summary
Understanding the Scripting, Coding, and Third-Party Product Issues Policy helps you know when to contact support and when to involve developers or third-party providers. While we’re always here to help with hosting-related issues, professionals with the appropriate expertise best handle code-level or third-party software problems.
If you need further assistance, feel free to contact us via Chat or Phone:
- Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
- Phone Support -
- US: 888-401-4678
- International: +1 801-765-9400
You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.