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I have been a long term customer of Bluehost. It was necessary to go through a relatively complex process involving many subfolders on my hosting account. I had the great fortune of receiving Lee O, as the technical support technician, guide, and expert assistant on this. Lee O. is the consummate professional. Entirely knowledgeable, she was able to navigate and generate the multiple steps necessary to solve this problem. Her communication was clear, warm, and focused on the task with a clear demonstration of her first-class ability and experience. The task required time, and Lee O. gave this with exactly the very best combination of knowledge, personality, communication, understanding and effectiveness. Not only that, but it was clear that Lee O. was fundamentally dedicated to solving the problem for the customer. This is obviously a basic part of her nature, and makes her a true prize for Bluehost. I am a doctor and have been treating people beginning 38 years ago. I can say with absolute certainty that Lee has a set of abilities, communication skills, knowledge, and care in her work that places her at the top. I very much hope you recognize her. She deserves a raise, a bonus, and a promotion. Please feel free to contact me if you would like to know more about my experience with Lee O., a superstar, a pleasure, a help.
Quick, efficient, polite and helpful in helping me resolve the issue i needed help with. This was a user generated issue and not a bluehost or wordpress issue. They are always good about helping.
Pleasant interaction with the agents who are extremely knowledgeable. They help solve problems effectively and efficiently!
We have been using Blue Host for the past 6 years. The service and the hosting overall has bee Amazing
Great support
I had an issue with a renewal charge on a long-term hosting plan and reached out to support for help. The representative was incredibly patient, understanding, and went above and beyond — checking with the admin team and coming back with a fair resolution that worked for both sides. The whole interaction was smooth, professional, and genuinely helpful. Really appreciated the effort and care shown throughout. Great customer service experience!
Original, simple and with great customer support!!
Very Helpful and Informative If you need help with literally ANYTHING on your WordPress.org website, the folks behind the Support Chat are absolutely stellar. This is the first review I've written, but probably the fifth time I've used chat support, and EACH TIME I've turned to these guys, at no time have they disappointed. Always courteous, kind, professional, and they definitely know what they're doing. So, if you're stuck on something that is well above your paygrade when it comes to your website, PLEASE seek them out, they're there to help you; take advantage of that chat feature, you will not regret it! So, to each of the staff behind the BlueHost scenes, thank you, I appreciate every one of you for helping users like me out. 🙏❤️
Very helpful and quick in resolving my issue.
The tech was effective, efficient, capable, patient and understandable. He did very well.
I've been with Bluehost for 16 years. They are the best. Excellent support, although, I have rarely needed assistance over the years. Thank you!
Bluehost tech was very helpful in resolving questions, explaining the process and finally implementing the changes our organization was looking to perform that will raise our web presence but more importantly support our member online needs!
Brian was great and took care of helping me with renewing my domain. He was very polite and helpful!!
I recently noticed a charge for an auto-renewal from Bluehost on my credit card statement. My business had been closed since COVID, and because the closure was not a planned or “happy” ending, I simply stopped paying attention to the website and related peripheral details, including the auto-renewal. I contacted Bluehost customer support as soon as I noticed the charge. The associate explained that, because it had been more than two months since the auto-renewal, the charge was outside the refund period. I completely understand that there is a policy in place. What I really appreciated, however, was that the associate took the time to understand my situation and genuinely tried to help rather than simply dismissing my request. I appreciate that effort and the understanding shown during the conversation. I sincerely hope the financial department will consider the circumstances and make an exception by processing a refund. It would mean a lot, especially since the service was no longer being used after my business closed during COVID. Thank you to the support associate for listening and trying to help.
Deepsha, was excellent, patient and really knowledgeable. Took care of all my issues with error messages and down websites. Explained everything as we went along. And gave me instructions on how to do more of my own troubleshooting.
The real person chat assistant was great, understood my issues and was able to assist in a timely manner.
I have used a few hosting companies over the years and I have to say that this is the first time I have used Bluehost and the service is second to none. I am very satisfied
Best service!
the agent was profesionnal and helpfull
Knowledgeable quick and friendly customer service!
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