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Our data center is available 100% of the time in a given month, excluding scheduled maintenance. The data center is the portion of the Bluehost extending from the outbound port on our edge device to the outbound port of the data center border router. It includes managed switches, routers, and cabling. Bluehost will credit your account 5% of the monthly fee for every 30 minutes of downtime and up to 100% of your monthly fee for the affected server(s).
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Karthik, was willing to help and guiding me through the process.
One of the best hosting for a WordPress website. Their support is very good.
The customer experience has been great! Personal interactions are professional, patient and helpful. Thanks Bluehost!
I have had one issue after another in getting this domain and website going. It took four support calls but I finally was connected to Andy. He was terrific. Very helpful and his communication skills were excellent. The call was almost 1 hour with multiple times of being put on hold but he updated me every few minutes. I felt that I was in very capable hands.
Finally, a representative who was intelligent & iincredibly helpful. she listened to my issue and understood us gave me an excellent solution.
Thank you so much for your help. I truly appreciate the effort you’ve put into assisting me, and I’m very satisfied with the excellent customer service you’ve provided. I really appreciate your kindness and support.
Shodhan was the best! I was having a pretty serious issue and Shodhan was able to solve my problem and get my site back up and running and my ssl's updated! He was very responsive and considering everything he fixed was very quick. I wish I could just talk to Shodhan any time i have an issue!
Brilliant prompt service.
The technician was thorough and patient and worked hard to make sure the problem was resolved.
This review is particularly special, given Bluehost just finished development of my organization's website. I am grateful for Jay P.'s consistent and proactive assistance and the expertise and brainstorming he applied to turn challenges into solutions. I very much appreciate the continuous assistance over the last 3 months that allowed this vision to become a reality. I highly recommend the Bluehost team for your next website project!
Excellent customer service! I was purchasing a domain as a new customer on the website and had trouble processing, possibly due to me using the wrong browser, so I called support. Brian was excellent as he manually entered my information and processed my request only getting me a better deal than the good deal I had already selected. Brian took his time to ensure that all info was correct and I had what I needed to get started. Thanks HostGator!
I had a Wordpress issue and was pleased to find a Wordpress desk now. That's very good! The tech knew my problem and fixed it. He also kept me informed along the way.
Bluehost customer service is awesome! The team made the changes exactly as I requested, quickly, and conducted a follow-up to ensure I was satisfied. Bluehost's design, message content, and graphic presentation were great. Special thanks to Rommel J. for his expert work. Regards, Francis Boschi
My issue was resolved very fast
Good Support System..
I am a new Bluehost customer and had a little hiccup accessing my WP backend when connecting to a domain from another provider. I connected via chat, and the customer service was fast and effective. I definitely recommend Bluehost.
The Rep was very knowledgeable and helpful!
My bill was out of my budget. They worked with me to reduce unnecessary services and gave me discounts to so I could afford to continue the service. So kind. Thank you.
People is very patient,easy to understand,polite,
Straight to the point, very knowledgeable and resolved in one go.
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