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SiteLock: How to Upload an SSL Certificate



Preparing Files for Upload

To begin, you will need the Certificate and Key.

Accessing the SSL Manager

The steps for accessing the SSL Manager may vary depending on which user interface your account uses.

Note: The Advanced tab will load your cPanel. Legacy accounts will feature a horizontal navigation bar at the top of the screen, while Bluerock account users will see a vertical navigation menu on the left-hand side of the screen. To learn more, please see Bluerock vs. Legacy.

Once logged in:

Legacy

  1. From Hosting, click the cpanel from the sub-menu.
  2. Click on the SSL/TLS Manager option in the Security section. 

Bluerock

  1. Click the Advanced tab from the side navigation menu to the left.
  2. Click SSL/TLS from the Security section. 

This will load the SSL Manager, where you can find your Private Key and Certificate.

Finding the Key

  1. Click Generate, view, upload, or delete your private keys.
  2. Open the certificate you would like to upload and click Edit or Edit & View option.
  3. Copy the entire Encoded Private Key, and save it as domain.key in notepad.

Finding the Certificate

Tip: Once the key has been copied and saved, you can scroll down to the bottom of the 'key' page from the previous step (Finding the Key, Step 3) to view the certificate this key is being used. Click on the certificate link here to proceed to Finding the Certificate, Step 3, or return to the SSL Manager to continue below:

  1. Click on the Generate, view, upload, or delete SSL certificates option. 
  2. Locate the certificate by URL, open it, and click Edit or Edit & View.
  3. Copy the entire Encoded Certificate into a new notepad, but do not save yet. We will be adding the CA bundle to the end of this file.

Adding the CA Bundle

Once the certificate has been pasted into the notepad doc, we will need to add the CA Bundle. The CA Bundle can be located at the SSL provider's repository. Some common bundles are listed below.

Free Comodo SSL

-----BEGIN CERTIFICATE-----
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-----END CERTIFICATE-----
-----BEGIN CERTIFICATE-----
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-----END CERTIFICATE-----
-----BEGIN CERTIFICATE-----
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-----END CERTIFICATE-----
-----BEGIN CERTIFICATE-----
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-----END CERTIFICATE-----

Paid Comodo (Positive) SSL

-----BEGIN CERTIFICATE-----
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-----END CERTIFICATE-----
-----BEGIN CERTIFICATE-----
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-----END CERTIFICATE-----

Wildcard Certificates

-----BEGIN CERTIFICATE-----
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-----END CERTIFICATE-----
-----BEGIN CERTIFICATE-----
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-----END CERTIFICATE-----
-----BEGIN CERTIFICATE-----
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-----END CERTIFICATE-----

AutoSSL

----BEGIN CERTIFICATE----
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3zhThV1+XWYp6rjd5JW1zbVWEkLNxE7GJThEUG3szgBVGP7pSWTUTsqXnLRbwHOoq7hHwg==
----END CERTIFICATE----

For further assistance, you may contact our Chat Support or Phone Support via 888-401-4678. You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.

Adding Files to SiteLock

When both .key and .pem files have been saved, we can upload them to SiteLock's dashboard.

Accessing the SiteLock Dashboard

To access the SiteLock dashboard, you will need to be signed into the customer's account through cPM. Once logged in:

  1. Open Addons.
  2. Locate SiteLock, then click the Learn More button.
  3. Click on the view sitelock dashboard button.

Uploading Files

Note: Once in SiteLock's dashboard, open Settings and check that the correct domain displays before making any changes.

  1. Click Trustshield Settings.
  2. Click the Replace Certificate button.
  3. Click on the Choose File button to upload the .pem first.
  4. When the .pem has been uploaded, repeat the process for .key.

Once both have been successfully uploaded, you're finished. For more information on contacting SiteLock support, please see SiteLock Support.