On Monday, July 22nd, we conducted our second #BHChat co-hosted by our friends at WooCommerce. This month’s topic of conversation was eCommerce and participants had the opportunity to share tips and resources about running a successful online store.
We had a wide range of over 50 participants including several popular brands like FundBox, QualPay, a representative from ZenDesk and more. We also had small business participants including Rieva Lesonsky from Small Biz Daily, Matt Thomas of Insider Secrets, and SCORE Mentors who all joined and shared their tips and resources.
“A good customer experience requires a follow-up. Ask the customer to rate the product/service, email them a list of new or popular products, or give them a free shipping coupon. Ultimately, your goal is to get the customer back on your website.”- @KennethSpeaks
“Whether B2C or B2B, one way to boost sales volume is to offer fast payments and financing. With so much data in the cloud + APIs and ways to access it, #fintech firms are now able to offer access to credit at the point of sale making it easier to click BUY.- @Fundbox
“Create valuable content – whether that’s via a blog, twitter tips, video content (YouTube/Vimeo), relevant FaceBook groups, Quora, etc. Put yourself out there and become known as an expert or knowledgeable in your field. The traffic will follow, but it does take time.”
Check out the full set of questions and responses that we got from some of the participants for some great resources and advice!
If you are looking for more tips to build your eCommerce store, register for our “New Users Guide to Managing WooCommerce Website,” webinar on Thursday, July 25.