Bluehost Security Scope of Support

The Bluehost Security Scope of Support outlines the security-related services available to help protect, recover, and maintain websites and hosting accounts. Many security tasks can be completed through self-service Knowledge Base articles or with assistance from Bluehost Support, while more advanced configurations, troubleshooting, remediation, or ongoing maintenance may require Advanced Support, Professional Services, or other paid solutions, depending on the complexity of the request.

SSL Certificate Management

SSL Certificate Management includes tasks related to securing websites with SSL certificates and HTTPS encryption. Customers can often complete common SSL tasks using Bluehost Knowledge Base guides or with assistance from Support, while more complex troubleshooting, advanced configurations, and specialized SSL services may require a paid support option.

Website Malware and ToS Violations

Website Malware and ToS Violations support covers malware notifications, account security concerns, abuse reports, phishing complaints, spam investigations, and Terms of Service enforcement. Some issues can be addressed with guidance from Support or available Knowledge Base resources, while malware remediation, advanced troubleshooting, and recovery services may require paid assistance or third-party security solutions.

Domain and Security Settings

Domain and Security Settings support includes security-related configurations such as DNSSEC management, Cloudflare setup, file permissions, PHP version updates, and account security measures. Customers can use Bluehost documentation and Support guidance for many configuration tasks, while advanced hardening, complex troubleshooting, and ongoing security optimization may be available through paid service offerings.

Backups and Recovery

Backups and Recovery support helps customers protect and restore website files, databases, and account data. Basic backup and recovery tasks can often be completed using Bluehost tools, Knowledge Base articles, or Support assistance, while more advanced recovery scenarios, migration support, and specialized backup services may require a paid support plan or additional products.

Summary

Bluehost offers a range of security-related support services to help customers protect, maintain, and recover their websites and hosting accounts. Many common security tasks can be completed through self-service Knowledge Base articles or with assistance from Bluehost Support teams. However, requests involving advanced troubleshooting, complex configurations, malware remediation, ongoing maintenance, or specialized security services may require Advanced Support, Professional Services, or third-party solutions. The tables below outline the level of assistance available for each security-related task, helping customers understand which services are included and when additional paid support may be required.