Bluehost Fully Managed Hosting Support

Bluehost makes hosting easy with fully managed support for Shared, Reseller, VPS (with cPanel or Plesk), and Dedicated accounts. We handle updates and maintenance for Shared and Reseller servers, and offer help on request for VPS and Dedicated servers. Our team can assist with things like fixing network issues, setting up email, managing backups, and upgrading software.

• Accounts with Fully Managed Support
• Fully Managed VPS and Dedicated Servers
• What Fully Managed Includes
• Summary
   

Accounts with Fully Managed Support

The Bluehost accounts which get fully managed support are:

• Shared web hosting
• Reseller hosting
• VPS hosting, if it includes cPanel or Plesk
• Dedicated server purchased online

Fully Managed VPS and Dedicated Servers

Note that updates and maintenance are constantly performed on Bluehost's Shared and Reseller servers. However, many of these services are not automatically performed on Managed VPS or Dedicated servers.

cPanel will, by default, update itself and most system packages. (The system kernel is excluded on Dedicated servers, while the node kernel on any VPS is kept up to date by Bluehost on the host.)

Some packages may fail to update due to conflicts or other issues. If you would like to ensure these important updates are occurring, please contact us via phone or chat, and we will be happy to assist.

Since we're not the sole root users of Managed VPS or Dedicated Servers, we cannot reliably anticipate how these will be configured, and automatic updates to these machines are going to be unpredictable and can often cause more problems than they will solve. For this reason, Bluehost will not perform most tasks listed below (including software updates) on Managed VPS or Dedicated Servers without a request from the user.

What Fully Managed Includes

Fully managed support means that we will do our best to provide assistance with just about any issue or configuration request you may have with your server outside of custom software/script installations (ex.: FFmpeg+Mplayer+MEncoder). Some examples of things covered by our fully managed support may include but are not limited to:

• PCI compliance modifications.
• Load problems or sluggishness.
• Network-related issues.
• Failure of a server to boot.
• Hardware failures
• Package installations via the package manager (yum, RPM).
• DNS Configuration
• Troubleshooting script configurations and website errors.
• Task automation.
• Firewall setup & troubleshooting.
• E-mail configuration.
• Software upgrades & migrations. (php, MySQL).
• Custom Apache configurations (mod_python, mod_ruby, mod_wsgi)
• Perl/PECL module/extension installations.
• Backup configurations.
• Google Workspace setups.
• And much more.

Summary

Bluehost offers fully managed support for Shared, Reseller, VPS (with cPanel or Plesk), and Dedicated hosting accounts purchased online. While updates and maintenance are routinely performed on Shared and Reseller servers, Managed VPS and Dedicated servers require user requests for most tasks, including software updates. Fully managed support covers a wide range of server issues and configurations, such as PCI compliance, network troubleshooting, DNS setup, firewall management, email configuration, software upgrades, migrations, and backup setups. For any questions or assistance, customers are encouraged to contact Bluehost support via phone or chat.