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WordPress: Blank White Pages

Summary

WordPress is one of the most versatile applications around. However, due to 3rd party scripts, plugins, and themes, WordPress can occasionally have problems. These problems usually break the PHP process, and a white page is shown with no error.

While the causes of this error vary, there are typically two fixes that will resolve the issue. In the following article, we will demonstrate how to disable all the plugins and reset the theme.

Disabling WordPress Plugins

You can use WordPress Tools or My Sites to disable plugins when you are unable to access your WordPress dashboard.

Bluerock

  1. Click on the My Sites tab from the side navigation menu to the left.
  2. Locate the site you want to update, then click the Manage Site button.
    rock-bh-manage-site
  3. Click the Plugins tab, then click the toggle to reflect OFF for all of your plugins.
    rock-bh-mysites-plugins

Legacy

  1. Click on the WordPress Tools tab at the top of the account.
  2. Click the Plugins link on the left side of the page.
  3. Using the Select Site dropdown, choose the domain name that has WordPress installed.
  4. Under the Installed Plugins, click each toggle that says on. Each plugin toggle should say off.
    legacy-plugins

Now check your site to see if it's working again. If so, you will know a plugin was the cause of the issue. Your next step will be to go back and enable the plugins one at a time.

Check your website after enabling each plugin and see if it goes down again.
If your website goes down after enabling a specific plugin, check with the developer of that plugin for assistance.

If this does not bring your WordPress site back online, try changing your theme as well.

Important Reminder: In changing or switching themes, certain customizations configured for that theme can result in a permanent loss of configuration data for the existing theme. Please visit the following article for more information: Switching a WordPress Theme.

Changing The WordPress Theme

You can also use WordPress tools or My Sites to change the theme when you cannot access the WordPress dashboard.

Bluerock

  1. Click on the My Sites tab from the side navigation menu to the left.
  2. Locate the site you want to update, then click the Manage Site button.
    rock-bh-manage-site
  3. Click the Overview tab (if not loaded by default); you should see four boxes towards the top of your screen with different management options (Themes, Plugins, User, Updates).
  4. Click the Manage button under Themes.
    rock-bh-wordpress-themes
  5. Scroll down to Inactive Themes, and click Activate on the theme you would like to use. This should deactivate the current theme and use the theme you chose instead.
    rock-inactive-themes
    Note: It is highly recommended that you use one of the default themes, such as Twenty Twenty, Twenty Nineteen, and Twenty Seventeen.

Legacy

  1. Click on the WordPress Tools tab at the top of the account.
  2. Click the Themes link on the left side of the page.
  3. Using the Select Site dropdown, choose the domain name that has WordPress installed.
  4. Under the Theme Library, click the toggle for the theme you would like to use. This should deactivate the previous theme and use the new theme you chose instead.
    legacy-themes
    Note: It is highly recommended that you use one of the default themes, such as Twenty Twenty, Twenty Nineteen, and Twenty Seventeen.

Check if your site again to see if it is working. If so, then the likely culprit of the issue was an error caused by your theme. Check with the developer of that theme for assistance, or use a different theme.

If these steps do not bring the site online, you may need to contact a developer to troubleshoot your site. You can also consider updating your PHP version; to learn more about that, see PHP Version Selection.