ChatGPT, 
Claude, 
Gemini, 
Grok — all four for WordPress Scope of Support
WordPress makes it easy to create and manage your website, and we're here to help you get the most out of it. This article outlines the WordPress support included at no additional cost with your hosting account. It explains what our support team can assist you with and which requests fall outside our standard support scope, helping you know what to expect when you contact us.
WordPress Scope of Support
The table below outlines the WordPress support included at no additional cost with your hosting account. It shows the tasks our support team can perform for you and the topics where we'll provide guidance or direct you to helpful knowledge base articles and self-service resources.
- ✅ Supported – Our support team can perform this task for you.
- 📖 Guide – We'll provide guidance, documentation, or knowledge base articles so you can complete the task yourself.
- ⚠️ Escalated – This request is supported through our specialized internal escalation process.
- ❌ Not Supported – This task is outside the scope of our free WordPress support.
Login and Access
| Login and Access | Support |
|---|---|
| Show how to log into WP Admin | ✅ |
| Reset WordPress password | ✅ |
| Restore WordPress admin access | ✅ |
Plugin Management
| Plugin Management | Support |
|---|---|
| Activate/Deactivate all 3rd party plugins to restore site | ✅ |
| Identify plugins causing errors or conflicts | 📖 Guide |
| Configure plugin settings (internal and general guidance) | 📖 Guide |
| Update a plugin version | ❌ |
| Roll back a plugin version | ❌ |
| Evaluate plugin compatibility with WP or PHP; recommend alternatives | ❌ |
Theme Management
| Theme Management | Support |
|---|---|
| Install/Activate/Deactivate themes | ✅ |
| Configure theme settings and demo content | ❌ |
| Modify theme layout or styling | ❌ |
| Update or roll back a theme version | ❌ |
| Provide theme recommendations | 📖 Guide |
WordPress Updates
| WordPress Updates | Support |
|---|---|
| Enable/disable automatic updates | ✅ |
| Apply WordPress updates (with backup taken prior) | ❌ |
| Roll back WP core version | ❌ |
WordPress Caching
| WordPress Caching | Support |
|---|---|
| Clear server cache | ✅ |
URL and Core Configuration
| URL & Core Configuration | Support |
|---|---|
| Update Home & Site URL (wp-admin matches Portal) | ✅ |
| Perform search and replace for URL corrections | ❌ |
| Modify wp-config.php settings | ✅ |
Content and Editor
| Content & Editor | Support |
|---|---|
| Provide WordPress admin navigation walkthrough | ✅ |
| Create or edit pages and posts | 📖 Guide |
| Publish WordPress content | 📖 Guide |
| Modify theme header, footer, or navigation | 📖 Guide |
| Provide WordPress editor guidance | 📖 Guide |
Contact Forms
| Contact Forms | Support |
|---|---|
| Create form (need a Contact Form vendor) | 📖 Guide |
| Configure form | 📖 Guide |
| Troubleshoot form functionality; Validate best practices; Top 5 Contact Form Plugins | 📖 Guide |
Staging and Migration
| Staging & Migration | Support |
|---|---|
| Guide customers through WP Migration tool (no support of 3rd party plugins) | ✅ |
| Create or manage WordPress staging environment | ⚠️ Escalated |
| Migrate WordPress Sites (external to internal, directory to directory) | ❌ |
WooCommerce / Online Store
| WooCommerce / Online Store | Support |
|---|---|
| Configure WooCommerce or online store settings | ❌ |
Website Performance (Application Layer)
| Website Performance (Application Layer) | Support |
|---|---|
| Run a site performance test (internal tool via wp-admin & MFE) | ✅ |
| Review resource usage and recent changes | ✅ |
| Optimize image sizes and formats (via Bluehost Plugin) | ✅ |
| Enable lazy loading for media (via Bluehost Plugin) | ✅ |
| Provide performance improvement recommendations | ❌ |
| Identify plugins or themes contributing to slowness | ❌ |
| Replace performance-heavy plugins when appropriate | ❌ |
| Optimize WordPress database using available tools | ❌ |
Yoast SEO
| Yoast SEO | Support |
|---|---|
| Install & Activate Yoast SEO Plugin(s) | ✅ |
| Guide customer to first-time configuration | ✅ |
| Guide customer through Yoast panel within page and post editor | 📖 Guide |
| Guide customer to official Yoast support documentation | 📖 Guide |
Website / Platform
| Website / Platform | Support |
|---|---|
| Troubleshoot 4xx and 5xx Errors | ✅ |
| Rename the .htaccess file to isolate rewrite conflicts | ✅ |
| Generate a default .htaccess file (resave permalinks in wp-admin) | ✅ |
| Reset file or directory permissions to default values | ✅ |
| Adjust PHP version | ✅ |
| Adjust PHP configuration settings - OOS Shared / VPS-DEDI | ❌ |
Domains and Redirects
| Domains & Redirects | Support |
|---|---|
| Create, modify, or remove domain-level redirects | ✅ |
| Create, modify, or remove URL redirects | ✅ |
| Force HTTPS | ✅ |
| Update document root assignments (currently OOS) | ❌ |
Logs and Diagnostics
| Logs & Diagnostics | Support |
|---|---|
| Guide or share error logs with customer; Review / RCA - OOS | 📖 Guide |
Website Environment
| Website Environment | Support |
|---|---|
| Install a CMS | ✅ |
| Reset website environment to default state | ✅ |
Backups
| Backups | Support |
|---|---|
| Generate a manual backup (mandatory step before actions) | ✅ |
| Guide customer through setting up automatic backups | 📖 Guide |
| Restore a full account backup / files / database | ❌ |
Summary
Understanding our WordPress support scope helps set clear expectations and ensures you receive the appropriate assistance for your website. If you need help with a supported WordPress issue, don't hesitate to contact our support team.
If you need further assistance, Bluehost Chat Support is available 24 hours a day, 7days a week while Bluehost Phone Support is available 7 days a week from 7 am-12 midnight EST.
- Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
- Phone Support -
- US: 888-401-4678
- International: +1 801-765-9400
You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.