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With its sleek interface and user-friendly features, Squarespace has become a go-to choice for many website creators. But, just like any other tool, it has its strengths and weaknesses.  

In this article, we’ll explore the benefits and drawbacks of Squarespace. We’ll provide a thorough understanding of its capabilities and limitations to help you make an informed decision about whether it’s the right fit for your online project. 

Overview of Squarespace 

Squarespace, a company based in New York, has changed the way people create websites. Founded in 2004, the company’s goal is to help creatives and entrepreneurs bring their ideas to life online. Squarespace aims to empower individuals and businesses to succeed in the digital world by offering a user-friendly platform with stunning designs. 

Ideal for creatives, small businesses, and entrepreneurs, Squarespace is perfect for those looking to establish a strong online presence without needing advanced coding skills. With its simple drag-and-drop interface and stylish templates, Squarespace allows users to create professional websites quickly. 

Squarespace stands out with its focus on design and user experience. Its unique selling points include its beautiful templates, seamless integrations with popular eCommerce platforms, and exceptional customer support. 

Pros of using Squarespace 

User-friendly interface 

One of the notable advantages of Squarespace is its user-friendly interface. The platform’s drag-and-drop functionality makes it accessible, even if you’re not tech-savvy. You can create a functional and visually appealing website without needing to know how to code. 

This ease of use is suitable for beginners and non-technical users, allowing you to focus more on your business rather than the intricacies of website development. 

Professional templates 

Squarespace gives you a range of templates to choose from, each with its own unique design options. While they may not have the largest selection, the templates available are attractive and professional. This means you can find the perfect fit for your brand and website’s style. 

These templates are designed to be easy to use and customize, so you can make your website exactly how you want it. Whether you’re starting a business, launching a blog, or showcasing your work, Squarespace offers templates that can help you create a professional online presence. 

Mobile accessibility 

Squarespace allows you to manage your online presence on-the-go. This functionality enables you to update your Squarespace sites, blog, or online store anytime and anywhere.  

This feature caters well to entrepreneurs, small business owners, and creatives who need constant connectivity with their audience. 

Integrated features 

Squarespace also offers integrated features that make it an all-in-one solution for website owners. The platform includes built-in SEO tools to help improve your website’s visibility, eCommerce capabilities to sell products online, and blogging tools to create and share content easily. 

Also, Squarespace integrates social media seamlessly to make it easy to share your website content on various platforms. It also supports integration with Google Analytics to provide comprehensive insights into your website’s performance. 

Professional customer support 

You can reach out to them through live chat and email, and they also offer a detailed knowledge base that answers almost any question you might have. However, they don’t provide phone support. 

You can use the live chat feature from Monday to Friday, between 4 am and 8 pm ET. For other times, you can get help via email, Twitter, and Facebook Messenger, which are available 24/7. This ensures you always have access to assistance whenever you need it. 

There’s also a community forum where you can ask questions and get answers from other users. This is very useful if you prefer not to wait for customer service to respond. The forum is filled with helpful advice and tips from experienced users.

Cons of using Squarespace 


One significant drawback of using Squarespace is its pricing model. Compared to its competitors, Squarespace tends to be more expensive, which can be a barrier for individuals or small businesses on a tight budget.  

Their plans start at $16 and go up to $52 per month, with discounts when you commit to a year. Each plan is different, with varying numbers of pages, contributors, eCommerce tools, and support. 

However, Squarespace charges a small fee for eCommerce sales. This fee ranges from 0.5% to 3% of each sale, depending on your plan. It also applies to payments made through services like PayPal and Stripe.  

If you plan to sell a lot of products, you might want to explore other eCommerce options with lower fees. 

Customization limitations 

Another limitation of Squarespace is its customization options. While it offers a range of stylish templates, you may find it challenging to make advanced customizations, especially if they require custom code. This rigidity can be frustrating for users who want a unique online presence. 

If you want to customize your website design to match your business and brand, a platform like WordPress is a better option. 

Performance issues 

Given the competitive nature of online businesses, a delay in page load time can be detrimental. 

Unfortunately, several users of Squarespace have highlighted concerns about downtime or slow loading times, which can negatively impact user experience and search engine rankings.  

eCommerce limitations 

While Squarespace offers eCommerce features, they are relatively basic. Squarespace allows you to create an online store, but it lacks some of the more advanced features available on other platforms.  

For instance, other platforms may offer functionalities such as multiple currency support, integrations with third-party apps, advanced inventory management toolkits, and tax calculation functionality.  

While Squarespace offers a range of payment gateways, its selection is limited compared to other platforms. This restriction can be frustrating for businesses with unique payment needs. 

If your business relies heavily on online sales, Squarespace might not be the most suitable option. 

No phone support 

Another significant drawback of using Squarespace is the lack of phone support. While Squarespace offers email support and an extensive knowledge base, users who prefer to resolve issues over the phone may find this limitation frustrating.  

Imagine trying to troubleshoot a technical issue with your website on a deadline, only to be forced to wait for an email response. This lack of phone support can be a significant obstacle for users who value timely and personal assistance. 

Squarespace review: What customers are saying 

To provide a well-rounded perspective on Squarespace, we’ve analyzed user reviews from reputable sources. 

Many users appreciate Squarespace for its ease of use and professional design capabilities. The drag-and-drop interface is frequently highlighted for its simplicity and effectiveness in building visually appealing websites without needing to know how to code. 

Small business owners and creatives often praise Squarespace for enabling them to create a professional online presence quickly. One user mentioned, “Squarespace has lots of templates that you can easily use to get a beautiful website up in less than one week.”

However, despite its many benefits, Squarespace has its share of criticisms. Some users report dissatisfaction with the platform’s customer service, citing no response to emails and chats as significant drawbacks. 

Another reviewer stated, “Impossible to get in touch with anyone there. Our company website and e-mail have been down for 3 days, and we are unable to connect via e-mail or live chat to anyone on customer support.” 

Customization limitations are another common gripe. While the drag-and-drop editor is user-friendly, it operates within a grid system that can restrict the placement of elements, limiting the flexibility compared to other platforms. 

Additionally, some advanced users find the lack of integration with third-party tools to be a hindrance, feeling confined within the Squarespace ecosystem.

Overall, while Squarespace is praised for its ease of use and professional design options, some users find its limitations and customer support issues to be significant drawbacks. This mixed feedback highlights the importance of considering both the strengths and weaknesses of Squarespace when deciding if it is the right platform for your needs.

Why consider alternatives like Bluehost 

While Squarespace has its merits, it’s important to consider alternatives that might better suit your needs. Here’s why Bluehost could be a better choice for you. 


One of the most significant advantages is affordability. Bluehost provides competitive pricing plans, allowing individuals and small businesses to establish an online presence without spending too much. This means that you can get a reliable and professional website up and running without a large upfront investment. 

This affordability is particularly important for startups and entrepreneurs. When you’re just starting out, every dollar counts. You need to manage your budget carefully to ensure that you have enough resources to cover all aspects of your business, from marketing to product development. With Bluehost, you can secure a high-quality web hosting service at a fraction of the cost. 

Bluehost often includes valuable features in their pricing plans at no extra cost, such as a website builder, free custom domain name for the first year, SSL certificates for security, and marketing credits. These added benefits can save you even more money and provide essential tools to help you grow your online presence effectively. 


Another key aspect is flexibility. Bluehost offers a variety of hosting plans, including shared hosting, VPS hosting, dedicated hosting, and cloud hosting, each catering to your different needs and preferences. This range of options ensures that you can find a plan that fits your current requirements and budget without compromising on quality or features. 

Shared hosting 

If you’re a beginner or have a small website, shared hosting is the most affordable option for you. It allows multiple websites to share the same server resources, which keeps costs low. This plan is perfect if you’re just starting out and expect moderate traffic to your site. 

VPS hosting 

As your website grows and requires more resources, you might consider upgrading to VPS (Virtual Private Server) hosting. VPS hosting offers you more control and flexibility than shared hosting, with dedicated resources allocated to your site. This means better performance, enhanced security, and the ability to handle higher traffic volumes. 

Dedicated hosting 

For large businesses or websites with high traffic and resource demands, dedicated hosting is the best option for you. With dedicated hosting, you have an entire server to yourself, providing maximum performance, security, and customization. This plan is ideal if you need to run complex applications or handle large amounts of data. 

This flexibility allows you to adjust your hosting plan as your website grows. For example, you can start with a shared hosting plan and easily switch to VPS or dedicated hosting as your traffic increases and your needs change. On the other hand, if your needs decrease, you can move to a less expensive plan without any hassle. 

eCommerce strength 

Bluehost provides strong eCommerce solutions by integrating seamlessly with WooCommerce, a widely-used eCommerce platform. This integration gives you a wide range of features to manage your online store effectively. You can easily add and manage products, set up different payment methods, handle shipping options, and keep track of inventory. This makes it easy to tailor your store to your specific needs, whether you sell physical products, digital goods, or services. 

WooCommerce is highly customizable. It allows you to design your store exactly how you want it. You can choose from many themes and plugins to enhance the look and functionality of your site. Bluehost supports this customization by giving you the flexibility to implement various design elements and features without being limited by templates. 

As your business grows, WooCommerce with Bluehost can grow with you. You can start with a basic setup and gradually add more advanced features, such as membership options, subscription services, and advanced shipping solutions. This means your eCommerce site can expand alongside your business without the need to switch platforms. 

24/7 customer support 

Unlike Squarespace’s limited live chat hours, Bluehost offers 24/7 customer support via phone, chat, and email. This means that no matter what time it is or where you are, you can always reach out for help with any issues or questions you might have.  

Whether you encounter a technical problem late at night or need assistance with a feature early in the morning, Bluehost’s support team is available around the clock to provide prompt assistance. 


In this comprehensive post, we’ve discussed the pros and cons of Squarespace. We’ve explained how it operates and highlighted its various features.  

Ultimately, whether or not to use Squarespace depends on your individual needs and priorities. If you value ease of use and a professional look, creating a Squarespace site may be the way to go. It offers impressive design templates, eCommerce functionalities, and security measures.  

However, if you’re on a tight budget or need more flexibility in your website design, you may want to explore other website builders. 

With Bluehost, you get a wider range of hosting options, scalability, and customization capabilities. You have the freedom to choose your preferred technologies, seamlessly integrate additional features, and maintain complete control over your online presence.  

So, while Squarespace has its advantages, opting for Bluehost ensures a more customizable and adaptable website solution that suits your specific needs. 

Frequently asked questions

Is Squarespace free? 

Squarespace is not entirely free, but it does offer a 14-day trial period to test its features. After the trial ends, users can choose from various subscription plans, each with its own set of features and pricing. 

Is Squarespace better than making your own website? 

While Squarespace can be suitable for those without coding skills, building your own website allows for more tailored solutions to meet specific needs. 
Also, relying on Squarespace means being limited to their platform and features, whereas creating your own website gives you the freedom to choose your hosting provider, technologies, and design elements.  

So, while Squarespace may offer convenience, making your own website could potentially result in a more personalized and unique online presence. 

Is Squarespace suitable for eCommerce? 

Squarespace does offer eCommerce features, allowing you to set up an online store, manage products, process payments, and handle shipping. However, while it is user-friendly and integrates well with various payment methods, it may not be as flexible or robust as dedicated eCommerce platforms like WooCommerce integrated with Bluehost.

For larger or more complex eCommerce needs, you might find other platforms offering more advanced features and customization options. 

  • Minal Agarwal

    Minal is the Director of Brand Marketing at Bluehost. With over 15 years of business experience in the technology industry, she strives to create solutions and content that fulfill a customer's needs. She is a dog mom and a stickler for calendaring.

    Masters in Marketing Management
    Previous Experience
    Strategic Partnerships, Customer Success, Events and Community
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