Bluehost Email Scope of Support

The Bluehost Email Scope of Support outlines the email-related services available to help customers send, receive, manage, secure, and migrate email accounts across Bluehost platforms. Many common email tasks can be completed through self-service Knowledge Base articles or with assistance from Bluehost Support. More advanced troubleshooting, complex email migrations, DNS-related email configurations, deliverability investigations, and ongoing email management services may require Advanced Support, Professional Services, or other paid solutions, depending on the complexity of the request.

Send / Receive Issues

Send / Receive Issues covers troubleshooting and resolution of email delivery issues, including sending and receiving failures, bounceback messages, email connectivity problems, phishing concerns, rate-limiting issues, and contact form email delivery. Support can assist with identifying common causes and restoring email functionality, while more complex deliverability or server-related issues may require advanced investigation.

Email Client Configuration

Email Client Configuration covers configuring and troubleshooting email clients and devices, including Outlook, Apple Mail, Thunderbird, iPhone, Android, OX Cloud, and Titan Mail. Customers can receive guidance for setting up incoming and outgoing mail settings, SSL/TLS configurations, and connectivity troubleshooting to ensure reliable email access across devices.

Webmail and Account Management

Webmail and Account Management covers the management and day-to-day administration of email accounts, including Webmail access, email account creation and deletion, password resets, storage quota management, mail forwarding, aliases, catchall addresses, and general Webmail navigation assistance. Support can provide guidance and assistance with common account management tasks and access-related issues.

Spam and Security

Spam and Security covers email security and deliverability features designed to help protect email accounts and improve message delivery. Support is available for spam filter configuration, sender allowlists and blocklists, blacklist investigations, phishing-related concerns, and validation of SPF, DKIM, and DMARC records to help improve email authentication and reputation.

Email Migration

Email Migration covers email migration services and guidance for moving email accounts between hosting providers and email platforms. Customers can receive assistance with migration tools, mailbox transfers, OX Cloud migrations, Titan Mail migrations, and administrative email address updates, while larger or more complex migrations may require additional support services.

DNS for Email

DNS for Email covers DNS configurations that affect email routing, authentication, and deliverability. Support can provide guidance for configuring MX, SPF, DKIM, and DMARC records, as well as troubleshooting email issues that occur following domain transfers, DNS updates, or changes to email hosting providers.

Summary

Bluehost provides a wide range of email support services to help customers manage, secure, troubleshoot, and migrate their email accounts. Many common email-related tasks can be completed through self-service resources or with assistance from Bluehost Support. However, requests involving advanced troubleshooting, complex email migrations, deliverability optimization, DNS configuration changes, or ongoing email administration may require Advanced Support, Professional Services, or other specialized solutions. The support matrix below outlines the level of assistance available for each email-related task and helps customers determine when additional support options may be beneficial.