Bluehost Shared Hosting Uptime Guarantee

Our Shared hosting services come with a 99.99% uptime guarantee, measured based on uptime reported by the operating system and Apache Web Server. This may differ from the uptime reported by individual services.

• Uptime Guarantee Details
• Exclusions
• How to Request a Coupon
• Summary

Uptime Guarantee Details

• If your Shared hosting server experiences physical downtime below the 99.99% uptime threshold, you may be eligible for a credit coupon.
• The credit coupon is limited to one per month and provides a maximum of 5% of your monthly hosting fee for that month, regardless of the number of downtime events.
• This credit is an exclusive remedy for any downtime of Shared hosting services.

Exclusions

The uptime guarantee does NOT cover service interruptions caused by:

• Scheduled maintenance or repairs.
• Issues due to custom scripting, coding, or third-party application installations you performed.
• Outages affecting only non-website access services such as account manager, FTP, or email.
• Your breach of the hosting agreement.
• Causes beyond our control or unforeseeable events (e.g., DDoS attacks).
• Reliability issues with certain programming environments.
• Internet connectivity problems are caused by your ISP.
• Browser caching or DNS issues.
• Interference caused by third parties.

How to Request a Coupon

• Contact customer service within 30 days after the downtime ends, either by calling 1-888-401-4678 or using LiveChat.
• Provide justification for the downtime; third-party monitoring reports are not accepted.
• Failure to request within 30 days forfeits your right to the coupon.
• Coupon approval is at Bluehost’s sole discretion.

Summary

Our Shared hosting services offer a 99.99% uptime guarantee, ensuring reliable performance based on server metrics. Customers may receive a monthly credit of up to 5% of their hosting fee if downtime falls below this threshold, applicable to plans purchased on or after March 5, 2025. This guarantee excludes scheduled maintenance, user issues, and external disruptions. To claim a coupon, customers must contact support within 30 days, subject to Bluehost’s approval.