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Email Troubleshooting Guide: Quick Fix Checklist for Common Issues

If you're having trouble with your email, check out our guide, which provides straightforward solutions to the most typical problems. You can use it to restore your email functionality quickly and effectively.

Email Issues Checklist

  1. Inability to Send or Receive Emails - This problem often arises due to issues with the internet connection, server downtime, or reaching the storage limit of your mailbox. Ensure your device is connected to the internet, check the server status of your email provider, and make sure your mailbox is not full.
  2. Emails Marked as Spam - Emails incorrectly landing in the spam folder can be due to the email's content, the use of certain trigger words, or the sender's email address being flagged by spam filters. Regularly check your spam folder and mark legitimate emails as "Not Spam" to train your email provider's filtering algorithm.
  3. Login Difficulties - Trouble logging into your email account can result from forgotten passwords, account lockouts, or two-factor authentication issues. Verify you're entering the correct credentials, reset your password if necessary, and ensure any two-factor authentication methods are correctly set up and accessible.
  4. Attachment Issues - Problems with sending or opening attachments can occur when the file size exceeds the email provider's limit, the file type is not supported, or security settings prevent attachments from being downloaded. Check the size and format of your attachments and adjust your email security settings as needed.
  5. Delayed Emails - Delays in sending or receiving emails can be caused by server issues, internet congestion, or emails with large attachments taking longer to process. If delays are frequent, consider compressing attachments before sending and consult with your email provider for potential server issues.
  6. Receiving Undeliverable Email Messages - Bounce-back or undeliverable messages can occur if the recipient's email address is incorrect, their mailbox is full, or your email server is blacklisted. Double-check the recipient's address, advise them to make space in their inbox if necessary, and ensure your server is not on any blacklists.

Troubleshooting General Email Issues Checklist

  1. Are your email accounts hosted by us? 

  • If yes, proceed to the second step.  
  • If not, contact your email hosting provider. 
  1. Has your domain name expired? 

  1. Is the status of your domain client on hold? 

  • If so, confirm the domain name. See the article, ICANN Verification
  • If not, continue to step 4 
  1. What's the status of your hosting account? 

  • If your hosting account has been suspended, please make payment by contacting support. 
  • If your account is updated, continue to step 5. 
  1. Verify the domain's DNS entry. 

  • For POP3 problems, check the MX records. Check the article How to Update MX Records
  • Webmail will not function if your MX and/or A records (for MX) do not point to our systems. 
  • If you need to update your MX records, ensure that the Nameservers point to:  
  • ns1.Bluehost.com 
  • ns2.Bluehost.com
See How to Update Nameservers for details. 
  1. Examine the Account Settings. 

  1. Using Webmail 

  1. Use a mail client or mobile device. 

Summary

This comprehensive email troubleshooting guide offers you solutions to common email problems, which ensures quick and efficient restoration of your email functionality. It covers issues such as the inability to send or receive emails, often due to internet connection problems, server downtime, or mailbox storage limits. It also addresses emails being marked as spam, login difficulties, attachment issues, delayed emails, and receiving undeliverable messages. The guide provides a detailed checklist for troubleshooting, including verifying hosting and domain status, checking DNS entries and account settings, and ensuring correct email client configurations. Whether your issue lies with server settings, account lockouts, or email configuration, this guide is a valuable resource for you when navigating and resolving email problems.

If you need further assistance, feel free to contact us via Chat or Phone:

  • Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
  • Phone Support -
    • US: 888-401-4678
    • International: +1 801-765-9400

You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.

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