Knowledge Base

Why is my Website Suspended?


Is Your Website Suspended?

There are several reasons why your website could potentially become suspended. However, the most common reason for the suspension is non-payment. Here are reasons why your website might be suspended.

why is my website suspended this account has been suspended


If your account has been suspended the possible options are as follows:

  • You see a page displaying the account is suspended when you try to visit your domain.

  • The suspension page on your domain will contain a login link. Once you have logged in via this link, you are provided a reason for your account suspension and provided further instructions on how to resolve the issue.

  • Check your email or account manager for notifications. Remember, always checking your email inbox and your spam or junk folder is best practice. Sometimes, emails, even important ones, may route into your spam or junk folder.



Possible Reasons Why Your Website Is Suspended


why is my account suspended payment failed

Failure to pay an amount of money that is owed on your account. Commonly missed payments include Hosting, Domain renewal, and add-on services.


why is my account suspended malware security

Malware, or malicious software, is any program or file that is harmful to a computer user.  Some common types of malware can include computer viruses, worms, Trojan horses, Keyloggers, and spyware. These malicious programs can perform various functions such as stealing, encrypting, or deleting sensitive data, altering or hijacking core computing functions, and monitoring users' computer activity without their permission.


why is my account suspended phishing security
Phishing is a method of gathering personal information using deceptive emails, websites, and the site content that falsifies legitimacy, taken or adjusted from a legitimate company, to gain sensitive information or personally identifiable information.


To ensure a quick resolution if your account is suspended, check your email or your account manager for notifications or click the login link on your domain's suspension page. Further information will be provided with instructions on how to proceed.

If you need further assistance, feel free to contact us via Chat or Phone:

  • Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
  • Phone Support -
    • US: 888-401-4678
    • International: +1 801-765-9400

You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.

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