Why is my web site Suspended?

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• Overview
• Possible Reasons why your website is suspended
  • Non-Payment
  • Malware
  • Phishing

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Overview

There are several reasons why your website could potentially become suspended. However, the most common reason for the suspension is non-payment. 

If your account has been suspended, you will see a page stating that your account has been suspended when you try to visit your domain.

The suspension page on your domain will contain a login link. Once you have logged in via this link, you will be provided the reason your account was suspended, as well as providing further instructions on how to resolve the issue.

Possible Reasons why your website is suspended

Non-Payment

Failure to pay an amount of money that is owed on your account. Commonly missed payments include Hosting, Domain renewal, and addon services. 
 

Malware
 

Malware, or malicious software, is any program or file that is harmful to a computer user.  Some common types of malware can include computer viruses, worms, Trojan horses, Keyloggers, and spyware. These malicious programs can perform a variety of different functions such as stealing, encrypting, or deleting sensitive data, altering or hijacking core computing functions, and monitoring users' computer activity without their permission. 
 

Phishing

Phishing is a method of trying to gather personal information using deceptive e-mails, websites, and site content which falsifies legitimacy, taken or adjusted from a legitimate company, in an attempt to gain sensitive information or personally identifiable information.

For more information about why your site or account may be suspended, please call 888-401-4678.