Why is my Website Suspended?
Is Your Website Suspended?
There are several reasons why your website could become suspended. However, the most common reason for the suspension is non-payment. Here are the reasons why your website might be suspended.
If your account has been suspended, the possible options are as follows:
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- You see a page displaying that the account is suspended when you try to visit your domain.
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- The suspension page on your domain will contain a login link. Once you have logged in via this link, you will be provided with a reason for your account suspension and further instructions on how to resolve the issue.
- Check your email or account manager for notifications. Remember, always checking your email inbox and your spam or junk folder is best practice. Sometimes, emails, even important ones, may route into your spam or junk folder.
Possible Reasons Why Your Website Is Suspended
Non-Payment
Failure to pay the amount of money that is owed to your account. Commonly missed payments include Hosting, Domain renewal, and add-on services. Please check the Recurring Charges: Common Payment Issues and Solutions article to learn more about common billing issues.
Malware
Malware, or malicious software, is any program or file that is harmful to a computer user. Some common types of malware can include computer viruses, worms, Trojan horses, Keyloggers, and spyware. These malicious programs can perform various functions such as stealing, encrypting, or deleting sensitive data, altering or hijacking core computing functions, and monitoring users' computer activity without their permission.
If your site becomes infected with malware, we highly recommend using SiteLock for a hassle-free cleanup. SiteLock scans your site and notifies you if any files are compromised by malware. This service meticulously examines your website files, removing harmful content and addressing suspicious elements within legitimate files.
Phishing
Phishing is a method of gathering personal information using deceptive emails, websites, and site content that falsifies legitimacy, taken or adjusted from a legitimate company, to gain sensitive information or personally identifiable information.
Policy Violation
Bluehost has certain terms of service that must be followed. Your account may be suspended if your website violates any of these policies. To review key policies, refer to the Acceptable Use Policy page.
Resellers
Resellers can unsuspend and suspend a customer's account in WHM, as detailed in the How to Suspend or Unsuspend Resold Accounts in WHM article.
Related Articles
- How to Remove Website Malware Using SiteLock
- SiteLock Post-malware Cleanup Steps
- What Is Email Spoofing and How to Avoid It
- Recurring Charges: Common Payment Issues and Solutions
- How to Update Your Credit Card
- Billing Preferences
- How to Use the Renewal Center
- Server Resource Limitations: Inode Count and Database Usage
- How to View Disk Space and Bandwidth Usage
Summary
To ensure a quick resolution if your account is suspended, check your email or your account manager for notifications or click the login link on your domain's suspension page. Further information and instructions on how to proceed will be provided.
If you need further assistance, feel free to contact us via Chat or Phone:
- Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
- Phone Support -
- US: 888-401-4678
- International: +1 801-765-9400
You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.