Troubleshooting: Script Cannot Make Outbound Connection
Our shared IP addresses only allow outbound connection on ports 80(http), 443(https). If you need to use a port other than these, you would need to purchase a dedicated IP. View the article How to Purchase a Dedicated IP for steps and find pricing within your Bluehost cPanel account.
For more information about the benefits of a dedicated IP and why Bluehost restricts port access, please visit this article: Shared vs. Dedicated IPs & Port access.
If you would like to purchase the dedicated IP, please log into the cPanel of your hosting account and click the Domain Manager icon. Press the Dedicated IP tab and follow the wizard's guide to purchasing.
Take note: To discourage spam from our servers, we do not allow outbound connections to ports 25 and 465 with or without a dedicated IP.
If you need further assistance, feel free to contact us via Chat or Phone:
- Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
- Phone Support -
- US: 888-401-4678
- International: +1 801-765-9400
You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.