Website Suspension Due to Malware or Resource Overuse

The affected website will be suspended, and the account owner will have the opportunity to resolve the issue or upgrade to a Dedicated server.

In some cases, only a specific directory may be suspended instead of the entire account. Each situation is reviewed individually and handled on a case-by-case basis.

The site owner may also use a malware scanning tool capable of automatically identifying and removing malicious software, such as the malware detected by SiteLock.

How will I know if my site is using too many resources? There is no definitive way to estimate how much server resources your website will consume. If your site begins to negatively impact server performance, your account will be temporarily suspended, and you will be notified promptly via the email address on file.

Summary

If a website is found to be compromised or consuming excessive resources, it may be temporarily suspended to protect server stability. Depending on the severity, either a specific directory or the entire account may be affected, and each case is evaluated individually. Website owners are given the opportunity to clean the infection, use a malware scanning solution such as SiteLock, or upgrade their hosting environment if needed. Customers are notified promptly of any suspension and can reach out to Bluehost’s Security Specialists for guidance and support in securing and restoring their site.