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Better Customer Service Means Better Conversions
Delivering superior customer service is crucial for every brand, but especially for small businesses and new ventures just entering the market. You can have the highest-quality professional service or the best-fitting hiking shoe, but if you don’t have a knowledgeable, consumer-focused support team, you shouldn’t expect to thrive in a competitive marketplace. People won’t remember
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How To Build Your Email List and Why Email is Critical for Success
E-mail is a powerful relationship-building tool for B2C marketers. Research from Infusionsoft shows that Word-of-mouth marketing, which garnered 62 percent of the vote, is the most effective marketing tool. But you can’t always control WOM, so email marketing was voted as the second most effective marketing tool for small businesses. But how and why do
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What is Open Source?
The concept behind open source software was born in the 1980s and grounded in the belief that collaboration enhances function and that constant improvements are more important than strict propriety control. This type of software is created and shared by programmers to continually improve its code. Richard Stallman initiated the first project to develop a free
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How to Identify and Market to your Target Audience
Even if you’re not a huge baseball fan, the famous line from Field of Dreams, “if you build it, they will come,” has become an encouraging motto about determination, perseverance, and being open to whatever surprises the universe has in store for you. A good marketing plan can follow this formula. By “building” your target
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How To Keep Your Data Safe and Secure in the Cloud
Cloud computing is becoming more popular with every passing day. So popular, in fact, that Gartner—one of the world’s leading technology research and advisory firms—predicts that cloud computing will make up the majority of IT budgets as early as 2016. “The Cloud” is a metaphor for the Internet, so cloud computing simply means Internet-based computing.
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Competitive Analysis 101
Whether you’re a startup or well established company, getting to know your competition can provide valuable information for your business plan. Creating a competitive analysis takes time and patience, but results in you knowing the marketplace inside and out and learning a lot about your own business too. Show both investors and clients the value
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Ways To Reach Your Customers
Thanks to the broad reach of social media and other digital tools, engaging customers has never been easier. That doesn’t mean, however, that you can take your foot off the gas. Those same powerful engagement tools are being used by your competitors, so the battle for customer engagement and retention has never been fiercer. Keep
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TwentyFourteen: A New Default WordPress Theme
With the release of WordPress version 3.8, we also got a new default theme. This theme was based on the theme Further, which was a premium theme on wordpress.com and is now available to everyone as a default theme at no cost. Let’s take a closer look at this new theme and its possibilities.









