Fixing the "Not secure" warning on your website

If browsers are saying your website is not trusted, it usually means there’s a problem with your SSL certificate or how it’s installed. This can trigger warnings like Not Secure or “Your connection is not private,” which may prevent visitors from accessing your site confidently.

To troubleshoot, start by viewing the SSL certificate details in your browser and confirm that the certificate information matches the domain name in the URL.

How to View Certificate Details in Browsers

Below are steps for checking the SSL certificate or certificate authority (CA) in common browsers.

Chrome (Desktop)

1. Visit the website.
2. Click the padlock on the left side of the address bar.
3. Select Connection is secure.
4. Click Certificate is valid to view certificate details.

Chrome (Android device)

1. Visit the website.
2. Tap the padlock icon next to the address bar.
3. Tap Connection is secure.
4. A pop-up will show the CA, protocol, and hashing algorithm.
5. Tap Certificate Information for more details.

Firefox

1. Visit the website.
2. Click the padlock on the left side of the address bar.
3. Click the arrow ( > ) on the right side of the dropdown.
4. Review the organization and certificate details.
5. Click More Information if available.

Safari

1. Visit the website.
2. Double-click the padlock in the address bar.
3. Click Show Certificate, then choose Details.

Edge

1. Visit the website.
2. Click the padlock icon.
3. Select Connection is secure.
4. You’ll see the name of the certificate issuing authority.

How to Fix the “Not Trusted” Warning on Your Website

To remove the “not trusted” warning, your SSL certificate must be installed correctly and assigned to the right domain. Once installed properly, your site should load securely using HTTPS, and visitors should no longer see security alerts.

In many cases, you’ll also want to confirm that your site redirects from HTTP to HTTPS to ensure all traffic uses the secure version of your website.

Bluehost offers SSL certificate options to help secure your site and build trust with visitors.

Summary

If browsers say your site is not trusted, the most common cause is an SSL certificate issue—such as an incorrect installation or a domain mismatch. Checking certificate details in your browser can help confirm the problem, and installing SSL properly will restore HTTPS security and visitor trust.