Google Workspace (Formerly G Suite) Troubleshoot with Bluehost

Bluehost includes tools to automatically set up Google Workspace, however, if errors still occur after this, a number of things could be the cause. This article contains troubleshooting and advanced configuration information for the DNS records and additional features available in Google Mail to help users transition or correct errors that may have occurred after initial setup.

Google Workspace DNS Settings

The full functionality of Google Workspace requires that the DNS for your domains DNS be configured to point its MX records to Google. In addition, you will need to have a properly configured SPF record and point certain subdomains to Google so that your Google Workspace features may be accessed through your domain.

• If you're using Bluehost name servers, you will need to make these changes in two different places on your cPanel.
• If you are hosting your DNS somewhere else, then you will need to contact your DNS provider if you need assistance with creating or modifying these records.

Google Workspace Mail Limits

Google Workspace mailing limits differ from the mail limits of Bluehost servers. Here is a complete list of limits for Google Workspace for both external and internal emailing:

These limits are imposed by Google for their systems and the safety of your accounts as well. These limits are subject to change anytime without notice and may be referenced additionally at Google's support site, where any updates or changes to this policy should be documented.

Setup MX Records

Here is a complete list of the MX records required by Google Workspace:

For this section you can configure these records in your Bluehost cPanel, you only need to know the priority and the destination. To begin, click the icon MX Entry in cPanel. In the MX Entry editor, please select the domain you wish to modify from the Domain dropdown box in the Select a Domain section.

Inside the section Add New Record, enter the priority and destination from each of the required MX records and click Add New Record. After this is done, ensure to delete any records that are not on this list, such as the previously existing MX record for your domain, by clicking Delete next to the unwanted record.

When you have added both required MX records and deleted all other records, now you will need to go back to the top of the page to the Email Routing section. Select Remote Mail Exchanger and then click Change. It's important this step is performed last because editing the MX records by either adding or deleting records can cause these settings to be reset.

Setup CNAME and TXT Records

Here is a complete list of the TXT and CNAME records recommended by Google:

To properly configure your DNS records, start by ensuring you have the necessary information for all four required fields. To create or edit these records, click the icon on your cPanel home page labeled Advanced DNS Editor icon. Finally, select the domain you wish to modify these records for from the Domain dropdown box and select the Domain.

You will create each record by scrolling down to the Add a Record section and enter the Name, TTL, Type, and Destination or TXT Data. For the TXT record, you will need to enter the full domain name and add a period on the end, for example "example.net." without quotation marks. For the CNAME records, after you click out from the Name field, you will see cPanel will automatically add the rest of the domain name to complete the Name field. Once all four fields are correctly set, click the Add a Record button.

If you observe an error that the record already exists, scroll down to review the Zone File Records to locate the existing file. After you locate the correct record, if any of the four fields are incorrect, you can click Edit next to the record and modify it to match the correct Google settings.

Import/Organize Messages From Other Accounts

Google Workspace offers a Mail Fetcher feature that allows you to seamlessly import messages from previous accounts into your current inbox. To ensure your data remains organized, it is highly recommended that you establish specific filters and labels within your Gmail account prior to the transfer. By setting up these sorting rules beforehand, your imported messages will be automatically categorized, making them significantly easier to locate and manage alongside your existing workspace mail.

1. First, click the Gear icon, then select Settings.
2. Next, click the Labels tab.
3. Click the Create New Label button near the bottom.
4. Select a name for the label. (For example, when fetching mail for a specific email, you could label it based on our needs, such as "MyInquiries at MyDomain.com")., you may wish to call the label "MyName at Domain.com").
5. Click Filters tab located at the top of the page.
6. Click the Create New Filter link under your existing filters.
7. To: field, enter the email address you are importing.
8. Click Create Filter With This Search >>.
9. If you do not want these messages to mix with normal messages, select Skip Inbox.
10. Select Apply Label and select the label created.
11. Lastly, click Create Filter.

Once completed, you may proceed to follow the instructions and setup Google Mail for Bluehost accounts provided here. Additional information, instructions for removing an imported account, and additional Google support are available at Google's support site.

Import Contacts into Google Workspace

Google Workspace can import contact files in a CSV format, allowing you to transfer or import CSV files generated by other services. To do so, simply follow these instructions:

1. Create a custom CSV file, or export the address book from your other webmail provider or email client as a CSV file.
2. Sign in to Gmail.
3. Click Gmail at the top-left corner of your Gmail page, then choose Contacts.
4. Click the More button above the contacts list and select Import.
5. Click the Choose File button.
6. Select the file you'd like to upload and click the Import button.

Browsers Supported by Google

Google offers full support for Chrome with all Google Workspace services, and additionally offers support for Internet Explorer, Firefox, and Safari for all services except the following:

• Offline access to Gmail, Calendar, Docs, Sheets, and Slides requires Chrome
• Desktop Notifications for Gmail require Chrome

All browsers used to access Google Workspace must have cookies and JavaScript enabled to use Google Workspace.

Google Workspace users with unsupported browsers may find that some features do not function, or the application doesn't load.

Summary

This article provides troubleshooting and advanced configuration steps for Google Workspace DNS, MX, CNAME, and TXT records on Bluehost. For further help, please reach out to Bluehost Support or review related articles in our Knowledgebase.