Refund Policy
Overview
The refund policy below applies to all hosting services:
| Date Canceled | Policy |
| Within 30 Days | Between 3-30 days, you may request a refund on all hosting services for new signups only. We are not able to refund domain registration fees. |
| After 30 Days | Non-refundable, renewals are excluded and are not eligible for a pro-rated refund. Renewals are only refundable within the 15 day prebill window. |
Please refer to our Terms of Service to review the refund policy for add-on products and services.
To learn more about how to cancel your account and request a refund, please see: How to Cancel my Hosting Account.
If you need further assistance, feel free to contact us via Chat or Phone:
- Chat Support - While you are on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
- Phone Support -
- US: 888-401-4678
- International: +1 801-765-9400
You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.