- Accounts created before 4/1/2017
The refund policy for hosting accounts has been updated. The following changes are now in effect for all new hosting accounts created on or after 4/1/2017.
|3-30 Days||Between 3-30 days, you are eligible for a refund on all hosting services. We are not able|
to refund domain registration fees during initial purchase or renewals.
|Within 3 Days||If canceled within the first 3 days, you are able to receive a full refund|
for the hosting (minus $15 for the domain, if applicable).
|30+ Days||No refunds are offered after 30 days.|
These accounts are still able to receive a prorated refund if they cancel. If you wish to renew it and make a term change or adjust your account in any way, you can still receive the prorated refund. The no refund after 30 days policy is only applicable to new accounts created on or after 4/1/2017.
If a customer is contacting us within 15 days of their renewal date (30 days after the bill date), agents can make an exception and issue a refund to the customer. However, offers billed on a monthly term are not refundable. For more information on Managing Renewal Options, check this article.
We will attempt to bill a customer using a 3rd party service after the expiration date to avoid account deletion. If a customer is billed by the payment capture after the written notice of cancellation is sent to the customer, we will provide a full refund regardless of the date. More information about this service is found.
For all other addons, customers are not eligible for a refund once the product has been associated with a domain unless you're calling in to cancel the addons within the prebill time frame. If contacting us after the renewal date, it cannot be refunded. For more details, please contact our customer service for assistance,
Customers who set their domains to manual renewal at least 16 days prior to expiration will not have their domains automatically renewed.
Dedicated IP's can be canceled within 30 days of purchase or renewal for a full refund.
Once installed, SSL's are non-refundable, except in the following cases:
- Severe SSL technical difficulties
- If the customer failed to meet unique requirements for SSL (Extended Validation SSL only).
- If the customer calls in to cancel the addons within the pre-bill time frame, we can issue a refund. If contacting us after the renewal date, it cannot be refunded.
The customer must pay a fee equal to 50% of the total Annual Term (“Cancellation Fee”). SiteLock can be canceled within 30 days of purchase or renewal for a full refund. After 30 days, refunds are not allowed.
A full refund will be issued for Site Backup & Restore Pro if the customer cancels the hosting within 30 days. Just the product itself can be fully refunded if canceled within 5 days. If canceled any time after, a prorated refund can be issued.
Search Engine Jumpstart can be canceled within 30 days of purchase or renewal for a full refund. After 30 days, refunds are not allowed.
SEO Tools can be canceled within 30 days of purchase or renewal for a full refund. After 30 days, refunds are not allowed.
This concern needs further check and assistance coming from our Professional Services team. Please contact our customer service representative for further details.