What to Do If SiteLock Finds a Vulnerability
A vulnerability is a weakness or misconfiguration in your website's code or application. Vulnerabilities allow an attacker to control your site and potentially your hosting server. These vulnerabilities are then exploited to distribute malicious content, steal data, or inject spam content into your site.
For tips on how to prevent website vulnerabilities, see Website Security: Tips to Keep Your Site Safe from Digital Threats.
SiteLock Vulnerability Scanner
If SiteLock finds a vulnerability, your dashboard will show a failed status for the scan that found the issue.
- If email notifications are turned on, an email will be sent notifying you of the issue.
- If email notifications are turned off, check the Messages and Alerts section at the bottom of your dashboard to see the notification that would have been sent via email.
If a scan fails, site visitors will not be alerted to any problem. The SiteLock seal will continue to display the date of the last good scan of the website site. If the site owner fails to rectify the issue, SiteLock will remove the seal from the site and replace it with a single-pixel transparent image within a few days. At no point will SiteLock display any indication to visitors that a website has failed a scan.
How to Fix a Website Vulnerability Found by SiteLock
There are different types of website vulnerabilities. Depending on the vulnerability, there are steps you can take aside from contacting SiteLock support. Check out the following articles for more information:
If a failed scan occurs, you can contact us at SiteLockSupportPhone. For more information on contacting SiteLock support, please see How to Contact SiteLock Support.
Summary
Cybercriminals can exploit website vulnerabilities to control your website, steal data, or inject spam. Learn more about website vulnerabilities and how to prevent them. If SiteLock finds a website vulnerability, your dashboard will show a failed status for the scan that found the issue. Understand the different types of website vulnerabilities and steps you should take aside from contacting SiteLock Support.
If you need further assistance, feel free to contact us via Chat or Phone:
- Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
- Phone Support -
- US: 888-401-4678
- International: +1 801-765-9400
You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.