CodeGuard to Xcitium FAQ: Backup Migration Guide
We’re making improvements to enhance your backup experience. Bluehost is transitioning from CodeGuard to a new backup partner, Xcitium. This FAQ addresses common questions and provides clear guidance to ensure a smooth transition.
This migration is designed to be seamless, with no disruption to your existing backup service. While most aspects remain unchanged, there are a few important actions you should take to protect your data and maintain your preferred settings.
CodeGuard to Xcitium FAQ
Q: Will my package change when I switch to Xcitium?
A: No. Your current package will remain exactly the same. Xcitium is designed to match your existing backup plan, so you’ll continue with the same level of service.
Q: Will I lose any features after switching to Xcitium?
A: No. Xcitium provides all the same features and benefits you currently enjoy with CodeGuard, ensuring continuity in your backup experience.
Q: Will my price change when I move to Xcitium?
A: No. Your pricing will remain the same. There are no additional costs or fees associated with this transition.
Q: Will I lose my existing backups stored in CodeGuard?
A: To ensure you keep important files, we strongly recommend downloading your backups before your CodeGuard service expires.
Q: What happens if I don’t download my backups before my renewal date?
A: Any backups stored in CodeGuard will be permanently deleted once your service expires. These cannot be recovered afterward.
Q: Will my current settings automatically transfer to Xcitium?
A: No. Your settings will not carry over automatically. After the transition, you’ll need to:
- Log in to your Xcitium dashboard.
- Reconfigure your backup settings.
- Set schedules and preferences.
This ensures your backups continue without interruption.
Q: Will all of my websites that are being backed up be automatically configured to start backing up on Xcitium?
A: To help make the setup process easier, your primary website will be automatically configured to begin backups on Xcitium. If you have additional websites, you’ll just need to log in to your Xcitium account and complete the setup for those sites individually to ensure they’re fully protected.
Q: When will the switch to Xcitium happen?
A: The transition will occur automatically at your next renewal date.
- Xcitium will replace CodeGuard at renewal.
- No manual action is required to initiate the change.
Q: How can I check when my backup service renews?
A: You can easily find your renewal date:
- Log in to your Bluehost Portal.
- Navigate to the Renewal Center.
- View your services and their upcoming renewal dates.
Q: Can I continue using CodeGuard instead of switching to Xcitium?
A: Unfortunately, no. CodeGuard will be discontinued after your current plan expires, and extensions are not available. The good news is that:
- Xcitium delivers the same features and benefits.
- You can expect a reliable and familiar backup experience.
Recommended Actions
Before Renewal
- Download all important backups from CodeGuard.
- Store them in a secure location.
After Renewal
- Log in to Xcitium.
- Reconfigure your backup settings.
- Verify that backups are running as expected.
Summary
This transition is designed with minimal impact on your service:
- ✔ Same package
- ✔ Same features
- ✔ Same price
- ⚠ Manual backup download required
- ⚠ Settings must be reconfigured
By taking a few proactive steps, you can ensure your backup coverage continues without interruption.
If you need further assistance, Bluehost Chat Support is available 24 hours a day, 7days a week while Bluehost Phone Support is available 7 days a week from 7 am-12 midnight EST.
- Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
- Phone Support -
- US: 888-401-4678
- International: +1 801-765-9400
You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.