How to Move Your Microsoft Office 365 Service to Ingram Micro

Due to recent unexpected changes to Microsoft’s Direct Reseller Partnership program and new service restrictions imposed by Microsoft, our Microsoft Partner status has changed. As a result, Microsoft Subscriptions are at risk of service disruption after August 29th, 2026, if no action is taken. We are asking all users to take action by August 26th to avoid service disruption. While this change is outside of our control, we are committed to helping make this transition as smooth as possible for you.

What This Means for You

We are transitioning to Microsoft’s indirect reseller model and partnering with Ingram Micro as our authorized distributor of Microsoft licenses. This change allows you to maintain your Microsoft 365 services with minimal disruption while continuing to receive support and billing through us.

How to Complete Your Microsoft 365 Transition

To continue your Microsoft 365 service without disruption, please follow these simple steps before August 25th, 2026:

1. Accept the Partner Relationship with Ingram Micro

1. Sign in to your Microsoft Admin Portal as a Global Admin User.
2. Click the Accept Partner Relationship invitation.
3. Follow the on-screen prompts to confirm your acceptance.

Once you’ve completed this step, no further action is needed on your end. We’ll confirm the acceptance and complete the transition on our side. We’re working hard to resolve this as quickly as possible and want to be transparent with you throughout the process. While completing these steps significantly reduces the risk of disruption, service availability ultimately depends on Microsoft’s transition timelines and processes.

Why Is This Important?

Completing these steps is essential to avoid interruptions to your Microsoft 365 services.

Your Options Moving Forward

We strongly encourage you to follow the above instructions and transition your services with our partner Ingram Micro to maintain continuity.

Alternatively, if you prefer not to proceed with this transition, you may choose to:

• Move directly to Microsoft as a direct customer by following Microsoft’s guidance. For additional information and step-by-step instructions, refer to the Resolve subscriptions detached from CSP partners article.
• Switch your email services to another trusted provider, such as Google Workspace or Professional Email offerings.

2. Back Up Your Data

Backing up ensures you don’t lose your valuable emails, contacts, and calendars during migration.

Options for backing up your Office 365 data include:

• Using Microsoft Outlook’s export features to create local backup files.
• We recommend backing up your email and data immediately to prevent loss.
• Exporting emails, contacts, and calendars if you are moving from other webmail platforms.
• Considering third-party backup solutions for additional security.

How to Export Emails from Microsoft 365 to a Local Backup (.pst) File

1. Open Microsoft Outlook configured with your Microsoft 365 account.
2. Click File > Open & Export > Import/Export.
3. Select Export to a file, then click Next.
4. Choose Outlook Data File (.pst), then click Next.
5. Select the account or specific folders to export. Ensure Include subfolders is checked.
6. Click Browse, choose a save location, name the file, and click Finish.
7. Outlook will export your emails to a .pst file that you can keep locally.

What to Do If Your Office 365 Services Have Already Expired

If your Microsoft 365 subscription has already expired, please review the guidelines below:

1. Back up your email and data immediately to prevent loss.
2. Accept the Partner Relationship with Ingram Micro and Newfold O365 Reseller – we will work to re-establish your subscription with Ingram Micro as quickly as possible.
3. Recover Admin Access if needed. If you cannot access the admin portal due to MCA or GDAP restrictions, use the Microsoft 365 Global Admin Access Recovery – Microsoft Q&A to regain control of your tenancy.
4. Alternatively, purchase a new subscription with Microsoft Direct. If you want to continue using Microsoft 365 without accepting the Ingram Micro Partner Relationship, you will need to purchase a new subscription directly from Microsoft or through an authorized Cloud Service Provider.
5. Restore your data. If you previously backed up your data, import emails, contacts, and calendars into your new subscription.

Additional Information

Our priority is to support you in transitioning to Ingram Micro to minimize disruption.

• To ensure uninterrupted service, Microsoft requires users to review and accept the updated Microsoft Customer Agreement. For more information and instructions, refer to Microsoft Customer Agreement (MCA) – Action Required to Avoid Transaction Blocks.
• If you face portal login issues due to new Granular Delegated Admin Privileges (GDAP) policies, please refer to the Microsoft 365 Global Admin Access Recovery process or contact Microsoft for assistance.
  Important

  As your reseller, our Cloud Service Provider (CSP) Status is currently suspended, which means we do not have access to manage or make changes to your subscription, or request GDAP access.

• If the Microsoft Admin Center displays a "Something Went Wrong" (500 Error) after the migration, see Troubleshoot the Microsoft 365 "Something Went Wrong" 500 Error for additional guidance.
• Our support team remains available to assist you with this transition to maintain seamless email service.

Frequently Asked Questions

Q: How can I confirm that I have accepted the Partner Relationship with the correct organizations?

A: There are two Partner Relationships that must be accepted, and both are completed using the single “Accept Partner Relationship” link above. To confirm, log into your Admin Portal and go to Settings > Partner relationships, then verify that both Ingram Micro Inc. and Newfold O365 Reseller (this is the same organization as Endurance International Group) are listed.

Q: Will there be any cost to accept the Partner Relationship, and will my subscription price change?

A: There is no cost to accept the Partner Relationship. Your subscription price will not change during this transition.

Q: Will my email addresses, data, or existing settings change during this transition?

A: All of your existing email addresses and user data are managed with your O365 tenant and will remain unchanged during this transition.

Q: What happens if I miss the August 25th, 2026, deadline?

A: Microsoft has sent out notifications informing all users that 30 days after March 31st, subscriptions associated with the current tenant will be deleted. We highly encourage all users to take action immediately to avoid disruption. We are asking everyone to take action by 8/25/26 to ensure that we are able to effectively configure your tenant once the partner relationships have been created. You may still take action after August 29th, 2026, and we will continue to work to transition to Ingram Micro.

Additional Resources

• Microsoft 365 Global Admin Recovery Process – Instructions for regaining Global Administrator access to your Microsoft 365 tenant if access has been lost due to account, MCA, or GDAP-related restrictions.
• Back Up Your Outlook Email – Microsoft guidance for exporting mailbox data, contacts, calendars, and other Outlook content to a local PST backup file.
• Microsoft Support Portal – Microsoft’s central support hub for troubleshooting, documentation, service requests, and product assistance.
• What Happens to My Data and Access When My Microsoft 365 for Business Subscription Ends? – Explains Microsoft retention periods, service limitations, and what happens to user data after subscription expiration.
• Move Users to a Different Subscription – Microsoft documentation for migrating users between Microsoft 365 subscriptions and preparing data before transitioning plans.

Summary

To help avoid interruption to your Microsoft 365 services, complete the partner relationship acceptance process before August 25th, 2026, and verify that the required partner relationships have been added to your tenant. We also strongly recommend backing up your Microsoft 365 data as soon as possible to protect important emails, contacts, calendars, and files.

If you choose not to transition to Ingram Micro, you may purchase a Microsoft 365 subscription directly from Microsoft or another authorized provider. Our support team remains available to assist with the transition and answer any questions throughout the process.