Bluehost AI Builder: Frequently Asked Questions

A: AI Builder lets you create a website or a web app by describing what you want in plain language. AI Builder may ask a few questions, then builds a first version that you refine by chatting. When you're happy with it, you publish it.

A: Both. AI Builder creates websites and web apps from your prompt. Your credits work for either, so you can build a site, an app, or several of each.

A: AI Builder creates web apps that run in a browser. They aren't published to the App Store or Google Play. Sites and apps are built to adjust to phone, tablet, and computer screens.

A: No. AI Builder is designed for people with little or no coding experience. You describe what you want in the chat, and AI Builder writes and updates the code for you.

A: Go to the AI Builder page, describe what you want to build, and send your prompt. New customers start on the Free plan, with no credit card needed. For step-by-step instructions, see Bluehost AI Builder: How to Start a Builder Plan.

A: One or two sentences about your business and what the site or app should do. For example: "A website for my dog grooming business with three service packages and a contact page." If your prompt leaves something unclear, AI Builder asks up to three questions. You can answer them or skip them. For more tips, see:

• Bluehost AI Builder: How to Write Effective Prompts
• How to Troubleshoot Your Website or App Build Using Prompts

A: Yes. Click Add (+) to attach documents, such as PDF, Word, spreadsheet, or text files, or images, such as logos, photos, or screenshots. Tell AI Builder how to use each file in your prompt.

A: Yes. Describe the change you want in the chat, such as "Change the headline" or "Add a testimonials page." The preview updates when the change is done.

A: Every account starts on the AI Builder Free plan. Paid plans differ only in their monthly credits. Every paid plan lets you connect your own domain.

For current plans and pricing, visit the Bluehost AI Builder page.

A: Yes. The AI Builder Free plan doesn’t require a credit card and has no end date. It includes a limited number of credits (5 per day, up to 30 per 30-day period) and publishing on a free Bluehost AI Builder address. To use your own domain or get more monthly credits, upgrade to a paid plan.

A: Each message that creates or changes your site or app uses 1 credit, regardless of length. That includes your first build and every change you ask for. A build that fails or ends in an error still uses 1 credit. Contact Support if this happens, and they can review it.

A: These don't use credits:

• Questions that don't change your site or app, such as "What pages does my site have?"
• Answering or skipping the questions AI Builder asks before your first build
• Attaching files to a message
• Publishing, republishing, or sharing your site or app
• Hosting your published site or app

Free questions are limited to prevent abuse.

A: The Free plan includes 5 credits per day, up to 30 credits per 30-day period. Daily credits reset at 00:00 UTC. The 30-credit limit resets every 30 days, counted from your sign-up date, not the calendar month.

A: No. Plan credits expire 30 days after they're added, and top-up credits expire 30 days after purchase.

A: Building pauses, but your published site or app stays online. To keep making changes, wait for your credits to refresh, buy a credit top-up, or upgrade to a paid plan.

A: A one-time purchase of extra credits, available on every plan, including Free. Choose a pack of 50, 100, or 200 credits, or enter a custom amount from 50 to 10,000 credits. Top-up credits expire 30 days after purchase and are used after your plan credits. For current top-up pricing, visit the Bluehost AI Builder page.

A: No. AI Builder credits are separate and can only be used in AI Builder.

A: Yes. Every project has a private preview. Most changes you make through the AI Builder chat stay in your preview until you publish them.

A: Most changes stay in your preview until you publish them. On a published site, changes to your business name, business details, or prices go live right away. AI Builder asks you to confirm first.

A: There's no undo button. Ask AI Builder to change it back. This uses 1 credit.

A: Yes. Your preview and live app share one database, so test entries are real records. Delete them in Manage when you're done.

A: Yes. Sites and apps are built to adjust to phone, tablet, and computer screens.

A: Describe the problem in the AI Builder chat, such as “The Contact link in the menu doesn’t open the Contact page. Please fix it.” AI Builder works on the fix.

A: Not directly. You can include your current site's web address in your prompt as a reference and attach files, such as product lists or images, for AI Builder to use. Content isn't copied over automatically.

A: Not at this time. AI Builder doesn't support online selling or payment processing. To sell products online, use AI Store.

A: Yes. Ask AI Builder to add sign-in, so only the people you choose can see parts of your app.

A: Yes. Store the key in Settings > Secrets, then describe what you want in the AI Builder chat. After you save a secret, its value isn't shown again. For details, see Bluehost AI Builder: How to Store and Use API Keys in Secrets.

A: Yes. Connect your own Resend or Postmark account in Settings > Email notifications. Your sending domain can't be the domain connected to your AI Builder site or app, so use a domain whose DNS you manage elsewhere. Sending email from a Bluehost mailbox isn't available in AI Builder at this time.

A: Not at this time. You can share a view-only link to your published site or app.

A: Click Publish in your project. Your site or app goes live on a free Bluehost AI Builder address (ending in .app.bluehost.ai). Publishing doesn't use credits.

A: Yes. Free plan sites and apps publish on a free Bluehost AI Builder address. A paid plan is required only to connect your own domain.

A: Most changes you make through the AI Builder chat stay in your preview until you publish them. Click Publish to make them live. Publishing doesn’t use credits.

A: Publish it, then click Share to copy its link. Anyone with the link can open it.

A: Not at this time. The address is created automatically with your project and can't be changed.

A: Yes, on a paid plan. You can buy a new domain or connect one you already own. For steps, see Bluehost AI Builder: Publishing Your App and Connecting a Domain.

A: No. If you try to buy or connect a domain on the Free plan, you're asked to upgrade first.

A: Sites and apps on the free .app.bluehost.ai address aren’t indexed by search engines. AI Builder creates search-ready pages, so after you connect your own domain on a paid plan and publish, search engines can start finding and indexing your site. Search rankings aren’t guaranteed.

A: There's no limit on the number of sites and apps on any plan, including Free. Credits limit how much building you do, not the number of projects. Usage is subject to limits that prevent abuse.

A: Your projects appear under Your apps on the AI Builder home page.

A: Yes. Click the pencil icon next to the project name.

A: Click Publish, then click Unpublish. Your project stays editable, and you can publish it again at any time. If your site or app is connected to your own domain, unpublishing disconnects the domain, but the domain stays registered to you. It isn't reconnected automatically when you publish again.

A: Go to Settings > General, click Delete project, and confirm. Deleting unpublishes your project and removes it from your dashboard. Deletion is permanent and can't be undone.

A: If no one has visited for 15 minutes, your published site or app goes to sleep. The next visit wakes it, so that first load is slower than usual. After that, it loads normally.

A: Go to Settings > Runtime and click Reboot. Rebooting is designed to keep your code, data, and secrets.

A: Not at this time. AI Builder doesn’t provide source code access, FTP access, or a code export option.

A: There's no built-in export, but you can ask AI Builder to add a CSV export button to your admin.

A: Inactive free workspaces are subject to the inactivity terms in the Bluehost Terms of Service.

A: Click Upgrade in AI Builder. It also appears when you run low on credits or try to connect a domain on the Free plan. Choose your plan and billing term, then confirm your payment. Your new credits are available right away. For current plans and pricing, visit the Bluehost AI Builder page.

A: Yes. When you upgrade from the Free plan, you can pay monthly or for a 12-month term.

A: You keep your current billing term, and the price is prorated. Your new monthly credit amount starts right away.

A: To move to a smaller plan or back to the Free plan, contact Support. Downgrades aren't available in AI Builder.

A: Yes. Paid plans renew automatically at the renewal price shown at checkout.

A: Turn off auto-renewal for your AI Builder plan:

1. Log in to your Bluehost Portal.
2. In the left menu, click Billing.
3. In the Renewal Center, find your AI Builder plan.
4. Use the Auto-Renew toggle to turn auto-renewal off.

Your plan stays active until the end of your current billing term. Then your account returns to the Free plan. If you need help, contact Support.

Note: When auto-renewal is off, a message confirms “Your autorenew status has been updated,” the toggle turns gray, and the Auto-Renewal Date shows a dash. A domain you bought through Bluehost renews separately. To stop it from renewing, turn off its auto-renewal too.

A: If you cancel, your account returns to the Free plan at the end of your billing term. If a renewal payment fails, it happens after the retry attempts. Your sites and apps stay published on their free Bluehost AI Builder addresses, your projects are kept, and any custom domain is disconnected. Unused credits expire on their normal schedule.

A: No. Each account has one AI Builder plan, which covers all your projects.

A: No. There are no changes to your existing plan, product, or support experience at this time.

A: Not at this time.

A: AI Builder creates websites and web apps. AI Store is for selling products online. If you want an online store, use AI Store.

A: Contact Support. Support can help with using AI Builder, plans, credits, billing, publishing, and domains.

A: No. Support helps when AI Builder isn't working as expected and can guide you on using it. To change your site or app, describe what you want in the AI Builder chat.

A: No. Store API keys in Settings > Secrets, not in the chat.

A: Yes. Sites and apps must follow the Bluehost Terms of Service and acceptable use policy.