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Knowledge Base

How to Restore a Backup in Bluehost

Restore a Backup when you need help recovering your website files, databases, or full account data after accidental deletion, corruption, or a failed update. The method you use depends on how the backup was created.

Restoring a backup will overwrite any existing files or data. Always confirm you are restoring the correct backup before proceeding.

Restore a Full Account Backup

  • Full backups cannot be restored directly from cPanel.
  • These backups are primarily used for account migrations or disaster recovery.
  • To restore a full backup, you must contact Bluehost Support for assistance.

A full backup contains your entire hosting account, including:

  • Website files
  • Databases
  • Email accounts
  • Settings and configurations

How It Works:

  1. Download the Full backup from cPanel.
  2. Upload and restore it using the Backup section in cPanel.

For VPS and Dedicated Hosting, please refer to the following articles:

Restore a Home Directory Backup

A Home Directory backup restores your website files (such as public_html) but does not include databases.

Use this option if:

  • Website files were deleted or modified
  • Images, themes, or plugins are missing
  • You do not need to restore the database content

How It Works:

  1. Download the Home Directory backup from cPanel.
  2. Upload and restore it using the Backup section in cPanel.

Restore a MySQL Database Backup

Databases store dynamic website content such as posts, pages, and settings—especially important for WordPress sites.

You can restore a MySQL database using:

  • Backup (Partial Backups) in cPanel
  • phpMyAdmin
  • Site Backup & Restore (if available on your plan)

Common Use Cases:

  • Website content is missing or reverted
  • WordPress site errors after updates
  • Corrupted database tables

Related Article: How to Restore a MySQL Database

Restore a WordPress Site from a Backup

If your WordPress site is broken or inaccessible, you may restore it using:

  • Database backups
  • Uploaded WordPress files
  • Manual reinstallation combined with a database restore

Related Article: How to Restore a WordPress Site

Restore Backups Using Bluehost Automated Backup Services

New Bluehost plans include Basic Weekly Backups or paid premium backup Services such as:

  • CodeGuard – Advanced automated and manual backup controls.
  • Jetpack – Real‑time WordPress backups and quick restores.

These tools allow you to:

  • Restore files
  • Restore databases
  • Perform full site restores (plan‑dependent)

Related Article: Bluehost Portal Websites Backups Tab

Availability depends on your hosting plan and signup date.

Restore Data Using Bluehost Paid Restore Service

The Bluehost Paid Restore Service provides assisted recovery when you are unable to restore data yourself and a backup exists on Bluehost systems.

You can restore data using the Paid Restore Service for:

  • Website files or directories
  • MySQL databases
  • Email data

Common Use Cases:

  • No downloadable backup available
  • Unable to restore files or databases manually
  • Website, database, or email data accidentally deleted
  • Site issues requiring professional restoration assistance
Restores are only possible if a valid backup exists. Any data created after the selected restore point may be permanently lost. It is recommended to back up current data before requesting a restore.

Related Article: Bluehost Paid Restore Service

Restore Backups from Third‑Party Services

If your backup was created using a third‑party service (such as a plugin or external provider), the restoration process varies.

Recommended Action:

  • Follow the restore instructions provided by the backup service
  • Contact the third‑party provider directly for support

Bluehost Support cannot restore backups created outside Bluehost systems.

Summary

You can restore a backup in Bluehost using multiple methods, depending on how the backup was created:

  • Full Account Backups (Support‑assisted)
  • Home Directory Backups
  • MySQL Database Backups
  • Automated Backup tools
  • WordPress‑specific restores
  • Paid Restoration service
  • Third‑party Backup services

Choosing the correct restore method ensures faster recovery and prevents unintended data loss.

If you need further assistance, feel free to contact us via Chat or Phone:

  • Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
  • Phone Support -
    • US: 888-401-4678
    • International: +1 801-765-9400

You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.

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